What’s Enhanced
Notification read and unread status updates
Feature Overview
Notification management in the Go app is enhanced with bulk read functionality and support for manual unread status updates. A Mark All as Read option is available when unread notifications exist, allowing all unread notifications to be cleared in one action. The option is automatically hidden when no unread notifications remain.
Individual notifications can be marked as unread by swiping a read notification. The notification list updates immediately when status changes occur. Read and unread status changes sync with the existing notification service, apply locally when offline, and sync automatically when connectivity is restored.
User Impact
Technicians and dispatchers can now clear all unread notifications at once using
Mark All as Read and mark specific notifications as unread for follow-up. Notification status updates immediately and remains consistent across devices after sync. For more information, see
Managing Notifications.
Improved handling of Configuration Sync update notifications
Feature Overview
Configuration Sync update notifications are hidden when a configuration sync or reset is completed after the notification is generated. When the user opens the Notifications screen, Configuration Sync update notifications that are no longer applicable for that device are not shown.
User Impact
After a configuration sync completes, users no longer see the corresponding Configuration Sync update notification in their Notifications screen. The notification tray reflects only current and pending notifications. For more information, see
Managing Notifications.
Online search on child sections in View SFM
Feature Overview
Online search in child sections now retrieves live results as you type, instead of searching only within previously loaded data. Search results are fetched live from the backend, not limited to the initial set of loaded records. Search behavior matches Online Explore and Lookup search for a consistent experience. Online search looks across the key fields available in the child section. If no supported fields are configured, search is performed using the record name or auto-number.
User Impact
Each time you update the search text, the system runs a new online search and shows the most current matching records. Each change to the search text runs a new search, allowing you to refine results as you type. This update ensures that you can find related records using the latest data, even when the record was not part of the initial results. For more information, see
Configuring Online Search for Child Lines.
Support of Lookup datatype in Technical Attributes
Feature Overview
The ServiceMax Go App now supports technical attributes with lookup datatypes. This enhancement allows lookup-based values to be captured directly in the Go App, using predefined options configured in the system.
User Impact
Technicians can capture technical attributes of lookup datatype, by selecting appropriate values. This simplifies data capture in the field and helps ensure that attribute values are captured consistently and accurately. For example, Software Version is a Technical Attribute of lookup datatype that contains pre-defined list of software versions for the relevant Installed Product. Remote engineer or Technicians can capture this attribute, by selecting appropriate versions. For more information, see
Updating Technical Attributes from a Task.
Default landing tab and record count on related section tabs in SFM
Feature Overview
ServiceMax Go now allows users to set a default landing tab for each flow. Records opened in View or Edit mode load on the selected tab instead of Overview. The selection is saved per user and persisted for the SFM. In View SFMs, tabs for related sections display a record count next to the tab name. The count reflects the number of records in the corresponding child section that are downloaded to the app. The number reflects only the downloaded records on that tab and updates automatically when those downloaded child records change.
User Impact
Technicians can open records directly on the tab they use most, and the app remembers the selection for each flow. If a tab is hidden or unavailable, the record opens on
Overview tab. These updates apply to View SFMs and all Edit SFMs, including linked and standalone flows. For more information, see
SFM Record Counts and Default Landing Tabs.
Custom message for Configuration Sync notifications
Feature Overview
The configuration sync notification now supports custom titles and messages. When sending a configuration sync update notification, administrators can enter a custom title and message. If either field is left blank, the default notification text is used.
User Impact
Technicians see the administrator’s notification text in both the device notification center and the in-app notifications list. Reminder notifications reuse the same text and add Reminder: at the start of the title. For more information, see
Managing App Configuration.
Improved Timesheet accuracy and validation in ServiceMax Go
Feature Overview
ServiceMax Go now calculates timesheet time more accurately. It includes time entries that users create or edit manually and keeps existing time entries in sync when their source records change. The Timesheet engine recalculates totals and daily summaries during refresh or sync. Only valid time entries are shown on the timesheet calendar.
User Impact
Technicians see timesheet totals and summaries that reflect the latest calculations. Manually created or edited time entries are included automatically, without extra steps. When source records change, existing time entries update to reflect the latest dates and durations. This reduces mismatches during review and helps technicians, supervisors, and managers complete timesheet reviews more efficiently. For more information, see
Create and Edit Timesheet.
Improved Work Plan title and description handling
Feature Overview
Work Plan assignments now support dedicated Title and Description fields. The app reads the Title and Description directly from the Work Plan assignment record first. If these fields are empty, the application populates it from the linked Work Plan Library.
User Impact
Technicians can see a meaningful title for every Work Plan assignment in the Task List and the multi-accept and multi-complete Tasks screen. This allows technicians to clearly identify and act on their assignments. For more information, see
Viewing the List of Tasks for an Appointment.
Non-Functional Changes
Non-functional: Performance improvements
This release makes ServiceMax Go for Windows noticeably faster, with quicker screen loads and smoother navigation throughout the application. Overall app responsiveness and memory efficiency have been improved, especially when working with large datasets.
Enhancements in Patch Releases
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Feature
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Description
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Release Date
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Improved memory handling for SFM
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Memory handling related to SFM has been improved to increase application stability. This update helps reduce memory related issues during normal use and does not require any changes to existing workflows.
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April 24, 2026
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Improved performance for large SFM
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SFM with a large number of lines now load and respond faster, reducing delays during common tasks. Technicians and administrators experience smoother interactions when opening, editing, and saving data, with no changes to existing workflows required.
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April 24, 2026
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Accurate synchronization of notification badge count
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Feature Overview
Notification Badge Synchronization improves how badge counts update and clear in the ServiceMax Go application. The badge on the app icon and the in-app notification bell now match the number of active notifications in the device system tray. This update helps technicians see an accurate notification count at all times.
User Impact
Technicians see consistent badge counts whether the application is open, minimized, or running in the background. The badge clears when the notification bell icon is tapped in the application. When 10 or more notifications exist, the application displays 9+. This behavior reduces confusion because previously the badge displayed 1 regardless of the number of newly received notifications in the device system tray.
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March 27, 2026
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