Depot Repair
The depot repair process manages the repair, refurbishment, and return of an asset or component. The process is initiated via the Return for Repair (or Advanced Exchange) process that allows customers to return assets or components to your depot location for repair or refurbishment.
The depot technician is involved in the depot repair process.
The following diagram displays the depot repair process.
The following steps explain the depot repair process:
1. Create depot repair work order: The depot engineer creates a depot repair work order for the repair asset.
2. Check for work order entitlement. The depot engineer checks for the work order entitlement for the repair asset.
3. Begin investigation: The depot engineer starts an investigation for the repair asset.
4. Estimate the depot work order. The depot engineer estimates the depot work order.
5. Execute work steps. The depot engineer executes the work steps for the repair asset.
6. Send to supplier for repair. The depot technician sends the defective product to the supplier if the Supplier Warranty covers it. The Send to Supplier process creates a Return Order to receive the supplier refurbished component back into the depot for installation into the asset.
7. Repair asset - debrief asset. The depot engineer debriefs the asset and consumes the parts or labor if customer repair is entitled and supplier warranty coverage is not found.
8. Perform quality check for the asset: The depot engineer performs the quality check for the asset.
9. Complete depot work order: The depot engineer completes the depot work order and changes the status to Completed.
10. Close work order: The depot engineer closes the work order.
11. Create and submit a product request: The depot engineer creates and submits a product request from a return order to return the repaired asset.
12. Create product transfer and shipment: ERP or logistics department creates a product transfer and shipment.