• Welcome to the ThingWorx Applications Help Center
• What’s New in ThingWorx Applications
  • Fixed Issues in ThingWorx Applications for March 2024
  • What’s New in ThingWorx Applications for September 2023
    • Known Issues in ThingWorx Applications for September 2023
    • Deprecated Entities, Services, and Other Content in ThingWorx Applications for September 2023
  • What’s New in ThingWorx Applications for June 2023
    • Fixed Issues in ThingWorx Applications for June 2023
    • Known Issues in ThingWorx Applications for June 2023
    • Deprecated Entities, Services, and Other Content in ThingWorx Applications for June 2023
  • What’s New in ThingWorx Applications for October 2022
    • What’s New in ThingWorx Applications Setup—October 2022
    • What’s New in the ThingWorx Applications User Interface—October 2022
• ThingWorx Applications Setup
  • ThingWorx Applications System Requirements
  • Installing ThingWorx Applications
    • Customer Deployment
      • Prerequisites
        • SQL Server
        • ThingWorx Server
        • Kepware Server
        • Email Server
        • CWC Hardware Requirement
        • Site Role Requirements
        • Site Verification
      • Infrastructure and Architecture
      • Order of Installation
        • SQL Server Installation
        • ThingWorx Installation
        • Kepware
        • ThingWorx Applications Installation
    • PTC Cloud Deployment
    • Tag Requirements
      • Asset Monitoring Utilization (AMU)
      • Connected Work Cell (CWC)
      • Real-Time Production Performance Monitoring (RTPPM)
  • Upgrading ThingWorx Applications
  • Appendix
    • ThingWorx Applications System Architecture Design
    • Site Readiness Checklist
  • Core Function Configurations
    • Using the Configuration Import Tool
      • Understanding the Spreadsheet
      • How to Complete the Spreadsheet
    • Plant Model Configuration
      • Update the EquipmentType Configuration (Plant Hierarchy)
      • Sync Plant Model
    • Email Configuration
    • Endpoints
      • Job Order Endpoint
        • Job Order Import — Custom Service Creation
          • ImportJobOrder_END JSON Structures
        • Job Order Import — Usage
        • Troubleshooting
        • Job Order Notifications — Custom Service Creation
          • Notification Structure
        • Job Order Notifications — Connecting Application and Custom Service
      • Product Endpoint
        • Product Import — Custom Service Creation
          • ImportProduct_END JSON Structures
        • Product Import Usage
        • Troubleshooting
        • Bill of Material Import — Custom Service Creation
          • ImportBOM_END JSON Structures
        • Bill of Material Import Usage
        • Troubleshooting
      • Production Endpoint
        • Serial Number Import — Custom Service Creation
          • Serial Number Import JSON
        • Serial Number Import — Connecting Application and Custom Service
        • Production Notification — Custom Service Creation
          • Production Notification JSON Structure
        • Production Notification — Connecting Application and Custom Service
        • Production Notification — Usage
      • Route Endpoint
        • Route Import — Custom Service Creation
          • ImportRoutes_END JSON Structure
        • Route Import Usage
        • Troubleshooting
        • Route Export — Custom Service Creation
          • ExportRoutes_END JSON Structure
        • Route Export Usage
    • Extending the ThingWorx Applications
      • Application Architecture
        • Database Structure and Managers
      • Custom Menus
        • MenuContext Table
        • Menu Table
        • MenuContextLink Table
        • Final Check
      • Custom Mashups
      • Reports
      • Endpoints
      • RTPPM Model Customization
    • Configure Import/Export Groups
    • Tomcat Parameter Modification for Installation
    • Installation Troubleshooting
    • Maintenance
      • Solution Maintenance
      • Image Maintenance
  • RTPPM (Real-Time Production Performance Monitoring)
    • Installation
      • Installation Prerequisite
      • RTPPM Clean Installer
    • RTPPM Upgrade
      • RTPPM Upgrade Installer
      • Rename SQL Thing and Thing Template When Installing RTPPM
    • Configuration
      • Characteristic and Limit Configuration
        • Characteristic Type
        • Characteristics
        • Limits
        • Assigning Limits
      • Models
        • Models Configuration
        • Downtime Model
        • Production Model
        • Waste Model
        • Job Order Model
        • Product Change Model
      • Operator Dashboard Settings
      • KPI Engine Equipment Schedule Configuration
      • Appendix
        • JS Code
        • KPI Engine Information
        • SQL Queries
      • Troubleshooting
        • Downtime Model
        • Job Order Model
        • Product Change Model
        • Production Model
        • KPI Dashboard
        • Waste Model
      • Creating Custom Header Mashup
  • AMU (Asset Monitoring and Utilization)
    • Installation
      • Installation Prerequisite
      • AMU Clean Installer
    • AMU Upgrade
      • AMU Upgrade Installer
      • Rename SQL Thing and Thing Template
    • Configuration
      • Asset Configuration
      • Setting Up Industrial Connection and Binding Kepware Tags
      • Troubleshooting
  • CWC (Connected Work Cell)
    • Installation
      • Installation Prerequisite
      • CWC Clean Installer
    • CWC Upgrade
      • CWC Upgrade Installer
      • Rename SQL Thing and Thing Template
    • Configuration
      • Configure CWC and Validate Plant Configuration
      • Production Status Configuration
      • Repository Configuration
      • CWC Status Transitions
  • Permissions
    • Core
    • RTPPM
    • AMU
    • CWC
    • Managing Users in Active Directory and Active Directory Configuration
    • User and Permission Configuration if not Using Windows Active Directory Groups
• ThingWorx Applications User Interface
  • Common Functionality
    • Accessing the Application
      • Setting Language
    • Operations
      • Downtime Events
        • Adding A Downtime Event
        • Other Downtime Event Actions
      • Waste Events
        • Adding a Waste Event
        • Other Waste Event Actions
      • Alarm Events
        • Alarm Event Actions
    • Reports
      • Alarm Report
      • Notification Report
    • Tools
    • Configuration
      • Alarms
        • Create New Alarm
        • Other Alarm Actions
      • Calculations
        • Create Calculations
        • Other Calculation Options
      • Certificates
        • Filtering
        • General Information
        • Users
        • Adding Certificates
        • Other Certificate Options
      • Characteristics
        • Characteristic Types
          • Import and Export Characteristic Types
          • Add a Singular Characteristic Type
          • Other Characteristic Type Actions
        • Characteristics
          • Import and Export Characteristics
          • Add a Singular Characteristic
          • Other Characteristic Actions
        • Limits
          • Filters
          • Other Limit Actions
          • Import and Export Limits
            • Limit Templates
        • Limits Usage
          • Values Evaluation Against Limits
          • Limits Inheritance
          • AMU Asset Properties
          • Dynamic Content
          • IdealProduction
          • KPI Thresholds
          • Log Sheets
          • Smart Tools
          • Work Instructions
      • Equipment
        • Create New Equipment
        • Other Equipment Actions
      • Products
        • Importing Product Related Information in Bulk
        • Configuring Product Types
        • Configuring Products
          • Adding a New Product
          • Other Product Actions
        • Configuring Equipment Assignments
          • Add, Remove, and Export Equipment Assignments
      • Reason Trees
        • Importing Reason Tree-Related Information in Bulk
        • Reason Categories
          • Reason Category Actions
        • Reasons
          • Adding a New Reason
          • Reasons Actions
        • Reason Trees
          • Adding A Singular Reason Tree
          • Other Reason Tree Actions
      • Shift and Crew Management
        • Filtering Shift Events
        • Adding Shifts, Crews, and Shift Events
        • Other Shift and Crew Management Actions
      • Smart Tools
        • Configuring Smart Tool Types
          • Adding Smart Tool Types
          • Other Smart Tool Type Actions
        • Configuring Smart Tools
          • Filtering
          • Adding Smart Tools
          • Other Smart Tool Actions
          • Managing Smart Tool Notes
      • Global Management
        • Data Translation
          • Adding Data Tokens
          • Other Data Token Actions
        • UI Translation
          • Adding UI Translations
          • Other UI Token Actions
      • User Management
        • Users
          • General Information, Editing and Group Membership
          • Adding a New User
          • Enable or Disable Users
        • User Groups
          • General Information and Members tab
          • Adding and Deleting a User Group
        • User Role Configuration
  • Process Troubleshooter
    • Accessing the Application
    • Select Data Sources
      • Data Source Pane
        • Attributes
        • Events
        • KPIs
      • Legend Pane
        • Event Timeline
        • Trend
    • Charts View
      • Time Selection
      • Data Tools
        • Event Timeline
        • Trends
      • Viewing Events
      • Viewing Trends
      • Chart Tools
      • Chart Export
    • Asset Monitoring and Utilization Integration
  • AMU
    • Accessing the Application
    • Asset Monitoring Dashboard
      • Advanced Filter and Breadcrumbs
      • Equipment and Asset Monitoring Cards
    • Operations
    • Reports
    • Tools
    • Configuration
      • General Configuration
      • Equipment Configuration
  • CWC
    • Accessing the Application
    • Authoring
      • Work Instruction: Authoring
        • Work Instructions List and Actions
        • Add New Work Instruction
          • Step Types
        • Work Instruction Actions
        • Work Instruction Details
      • Work Instruction: Approvals
        • Approving a Work Instruction
      • Fabrication: Authoring
        • Document Families
          • Setting a User Group for Approvals
          • Document Family List
          • Document Family Actions
        • Documents
          • Document List
          • Add New Document
            • Document Import and Export Recommendations
          • Document Actions
          • Add New Log Sheet
        • Document Sets
          • Add New Document Set
          • Document Set List
          • Document Set Actions
          • Assign Stations and Products to Set
      • Fabrication: Approvals
        • Approving a Document
    • Route Manager
      • Add New Route
      • Route List
      • Route Actions
    • Scheduling
      • Work Order List
      • Edit Work Order
    • Execution
      • Assembly Work Instructions
        • Work Station Selection
        • Work Order or Serial Number Selection
        • Executing Work Instructions
          • Step Specific Content
      • Fabrication Documents
        • Work Station, Product, and Lot Number Selection
        • Document Sets
    • Stations Dashboard
      • Filtering and Sorting
      • Station Information
    • Operations
      • Displays
      • Log Sheet Data
    • Reports
      • Performance Report
      • Other Reports
    • Tools
    • Configuration
      • CWC Specific Configuration
      • Other Configuration
    • CWC Assembly and Fabrication Features
  • RTPPM
    • Accessing the Application
    • KPI Dashboard
      • Filtering
      • KPI Drilldowns
    • Operations
      • Operator Dashboard
        • Operator Dashboard Contents
        • Downtime
        • Production and Waste
        • Alarm Events Display
    • Reports
      • KPI Overview Report
        • KPI Reports
      • Alarm and Notification Report
    • Tools
    • Configuration
      • Control Characteristic Configuration
      • General Configuration