Real-Time Sync Known Errors
Name
Description
Technicians lack permissions to access their assigned Job records.
Attempt to commit invalid records.
Record: svmx_job

Errors: Field: svmx_type Inactive option field_service cannot be assigned to field Type.
com.intalio.core.operation.rest.v2.exception.RestOperationException:

Error Creating Records. Error:

Error while setting value to the field:svmx_type.

Error getting Option canonical value from UUID, couldn't find option with value:Site Prep
System.HttpResponse[Status=Internal Server Error, StatusCode=500];Error Code: 80b90677-a718-453b-b12b-e39eeb09bfea
Attempt to commit invalid entities.
Entity: svmx_job

Errors: Field: svmx_account The "Account" field can not be null.
com.intalio.core.operation.crud.utils.EntityNotFoundException: Entity not found. UUID: external-a3Ne0000000Oyf3EAC
Caught Exception Executing Operation:
svmx_sync_appointment_create_event / b7dcda34-b9c6-4b2b-bb70-17b0b66f814b Operation Stack Trace:
svmx_sync_appointment_create_event svmx_sfdc_sync_to_dc_with_emp com.intalio.core.data.exception.InvalidIEntitiesOnTransactionException:

Attempt to commit invalid records.

Record: svmx_appointment Errors: Field: svmx_related_to The "Job" field can not be null.
The record itself or any of the mapped referenced field is not synced to Service Board OR the governor limit of SOQL or DML have reached.
Integration version mismatch
{"status":"Error","retVal":null,"errorLog":{"recordId":null,"errorType":null,"description":"CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY-SVMXSB.SB_SVMX_Event_Trigger1: execution of AfterUpdate\n\ncaused by: System.QueryException: Non-selective query against large object type (more than 200000 rows). Consider an indexed filter or contact salesforce.com about custom indexing.\nEven if a field is indexed a filter might still not be selective when:\n1. The filter value includes null (for instance binding with a list that contains null)\n2. Data skew exists whereby the number of matching rows is very large (for instance, filtering for a particular foreign key value that occurs many times)\n\n(SVMXSB)\n"}}
{"status":"Error","retVal":null,"errorLog":{"recordId":null,"errorType":null,"description":"INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST-Currency ISO Code: invalid currency code: INR"}}
{"payload":{"objectName":"SVMXC__SVMX_Event__c","fields":{"SVMXC__ActivityDate__c":"2020-01-07 19:00:00","SVMXC__Driving_Time__c":null,"SVMXC__Technician__c":"a2K18000000aWleEAE","SVMXC__Location__c":null,"SVMXC__Description__c":null,"SVMXC__StartDateTime__c":"2020-01-07 19:00:00","SVMXC__SM_Latitude__c":"19.433371","SVMXC__ActivityDateTime__c":"2020-01-07 19:00:00","SVMXC__Driving_Time_Home__c":null,"Name":"[WO-00000121] Assigned33","SVMXC__SM_Version_Number__c":0,"SVMXC__WhatId__c":"a2U18000000IDWqEAO","SVMXC__SM_Integration_Source__c":"Remote","OwnerId":{"io_external_id":null},"SVMXC__EndDateTime__c":"2020-01-16 19:00:00","SVMXC__SM_Longitude__c":"-99.142906","SVMXC__SM_Appointment_Status__c":"Pending","SVMXC__Service_Order__c":"a2U18000000IDWqEAO"},"io_uuid":"ceff62ec-a551-4c09-ad83-4a93cf2125b9"},"eventName":"create_event"}
{"status":"Error","retVal":null,"errorLog":{"recordId":null,"errorType":null,"description":"INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY-insufficient access rights on cross-reference id: a1a3i000000Ctjs"}}
Can’t Save Record
We can't save this record because the “Notify Service Board for Event” process failed. Give your Salesforce admin these details. An Apex error occurred: SVMXSB.SB_ProcessBuilderHelper.ProcessBuilderHelperException: Trying to query Event with ID 00U2v00002564lyEAA but the record has already been deleted on Salesforce or is Archived or Private or cannot be accessed due to insufficient permission. Error ID: 1730716059-58253 (8539955)
duplicate value found: <unknown>duplicates value on record with id: "<unknown>"
At Row:1:Column:49, No such column 'xxx' on entity 'yyy'. If you are attempting to use a custom field, be sure to append the '__c' after the custom field name
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