Permission Errors
One of the most common known errors can occur when technicians lack permissions to access Salesforce Job records to which they are assigned. When this occurs, real-time sync fails and generates the following error message:
{"status":"Error","retVal":null,"errorLog":{"recordId":null,"errorType":null,"description":"TRANSFER_REQUIRES_READ-The new owner must have read permission"}}
For assistance, contact your Salesforce system administrator for help with access control configuration.
For more information: