What's New
Service Board
Schedule Proposals Support for Dependent Jobs
Dispatchers can now collect a series of Work Orders in one or more Dependency Groups and use Schedule Proposals to generate proposed Appointments for Dependent Jobs. This reduces the need for manual scheduling and results in significant efficiency gains.
Additionally, schedule optimization processing has been enhanced with automatic data collection for Schedule Proposals with payload gaps, and to ignore invalid records in Schedule Proposals. When payloads are adjusted, notifications are sent.
Documentation:
Records With Validation Errors Excluded From Schedule Proposal Payloads
Schedule Proposals are enhanced to automatically exclude Jobs that trigger validation errors from Schedule Optimization payloads.
Custom Translation Support
Custom metadata translation for a predefined and expanded list of languages is now available. Administrators can export and customize existing translations and add translations for languages that are not yet shipped with Service Board.
 |
At this time, only left-to-right-reading languages are supported.
|
Documentation:
Asset Tooltips With Additional Information
To enable deeper understanding of relevant Asset information when scheduling Jobs in the Asset-Centric View, dispatchers can now hover their mouse pointers over Installed Product blocks to view key asset details when they schedule Jobs in the Asset Calendar.
Documentation:
Optimized Disk Usage for Searches
To optimize disk usage for searches, the Text Search option is disabled for the Job Requirement object.
Help Panel Temporarily Removed
As part of the ServiceMax Help transition to the PTC Help Center, the Help Panel has been temporarily removed from the Service Board UI.
Platform
Enhanced Identification of Inactive Records
An orange header bar is added to Max record pages and Service Board dialog boxes for easy identification of inactive records.
Ruby Support Removed for Message Fields
Ruby is deprecated for Message fields in Service Board 24.1.
Separate Change Log Tables for Transactional Objects
Separate change log tables for objects such as Job, Appointment, Production, and Installed Product are now supported.