Install and Configure ServiceMax > Settings Library > Global Settings
Global Settings
Setting ID
Setting Name
Description
Data Type
Default Value
GBL001
Google API Key
This holds the Google API Key used for validating address
Text
NA
GBL002
Allow inventory transaction even if sufficient stock is not available
Setting this to True allows inventory transaction to complete successfully even if sufficient stock is not available. In this case, negative stock alert email will be sent to the configured email id. Setting this to False will prevent inventory transactions when there is insufficient stock.
Boolean
True
GBL003
Consider only stockable products in inventory
Text
Boolean
False
GBL004
Stock Status values to be considered for serial number uniqueness
This is the list of Stock Status values, for which Serial Number uniqueness check is done during inventory transactions.
Text
Available,In Transit
GBL005
Enable Validate Address feature
Setting this to True enables the Validate Address feature, to get the latitude and longitude of any address. This feature is supported out of the box for Work Order, Service Team, Technician, Location, Account, and Installed Product objects. When enabled, this feature invokes Google Maps API call to get the latitude and longitude of a given address.
Boolean
True
GBL006
Unit for measuring distance
Global setting that indicates how various distances are measured for OptiMax.
Picklist
Mile
GBL007
Enable Dispatch Optimization
OptiMax dispatch optimization engine is enabled or disabled using this setting. Work order precalculations are not performed if set to false.
Boolean
True
GBL008
ServiceMax Partner Portal Enabled
Indicates if ServiceMax Partner Portal (Basic) is enabled. Automatic flagging of partner portal transactions is performed only if this flag is set to true
Boolean
True
GBL009
ServiceMax Partner Portal (Inventory) Enabled
Indicates if ServiceMax Partner Portal (Inventory) is enabled. Automatic flagging of partner portal transactions and stock updates is performed only if this flag is set to true
Boolean
True
GBL010
OptiMax Endpoint URL
This is the OptiMax Endpoint URL.
Text
https://optimax-prod.servicemax.com:8343/optimax/optimization
GBL011
Google Client Id
Google Client Id
Text
gme-servicemaxinc
GBL012
Size of Attachment in ServiceMax Offline
Max allowed size of attachment in ServiceMax Offline in kilo bytes.
Number
2048
GBL013
Populate product from IB
If set to true, product field on Work Order record is populated automatically with the product field on installed product record.
Boolean
True
GBL014
Enable RL Capabilities
If set to true, RL Capabilities will be enabled in the Organization
* 
This setting must be set to True for the system to update or delete contract details on the Installed Product when a covered product is added to or removed from a Service Contract.
Boolean
False
GBL015
Email ID To Notify ServiceMax Background Errors
Email ID to which notifications regarding RL errors are sent. This is used by Forward Shipment Engine and Service Contracts trigger that calculates Installed Product entitlements
Text
GBL016
Salesforce Home Page URL
Salesforce Home Page URL
Text
/home/home.jsp
GBL017
Default search operator
Global setting for default search operator for various ServiceMax searches.
* 
The other options for this setting value are Starts With, Exact Match, and Ends With. In SFM Delivery, this determines the default lookup search operator.
This setting is used in Basic Lookup Behavior and Field Properties.
Picklist
Contains
GBL018
ServiceMax Community Link
ServiceMax Community Link
String
servicemax.com/community.html
GBL019
Enable RL Logging
Enable RL Logging
Boolean
False
GBL020
Maximum number of batches allowed
Maximum number of queued or active batch jobs are allowed for Apex.
Number
5
GBL021
SFM Delivery Engine Page
This setting indicates the name of the VisualForce page to be launched for the SFM Delivery Engine.
Picklist
HTML5
GBL023
ServicePower Endpoint URL
Use this setting to define the ServicePower EndPoint URL, to enable continuous optimization
Text
GBL024
Dispatching Tool
Use this setting to indicate the dispatching tool used by the customer. A value of ‘Internal’ indicates that dispatching will be initiated from ServiceMax, whereas ‘External’ indicates that a 3rd party tool will be used for dispatching.
Picklist
Internal
GBL025
Object to use for event creation
If set to ServiceMax Event, all technicians' events are created as ServiceMax Events if Enable Scheduling is checked. If Salesforce Event, only non-Salesforce technicians' events are created as ServiceMax Events. This has no impact on existing events.
Picklist
Salesforce Event
GBL026
Max no. of matched object records to consider when processing Data Lookup Rules
Set this to the maximum number of matched-object records to be considered when processing Data Lookup Rules. Of these records, the first matched-object record matching the target record is used to apply the field map from matched object to target object.
Number
1000
GBL027
Enable Timesheet Capabilities
If set to true, Timesheet capabilities will be enabled in the Organization.
Boolean
False
GBL028
Location Tracking Google API Key
Google API key to get device geolocation. This key is used only by MFL client app.
Text
GBL029
Enable Checklist Capabilities
If set to true, Checklist capabilities will be enabled in the Organization.
Boolean
False
GBL030
Enable SPM Capabilities
If set to true, SPM (Service Performance Metrics) capabilities will be enabled in the Organization.
Boolean
False
GBL031
Apply CRUD, FLS, and Sharing Settings in the ServiceMax online app
Set this to True to apply CRUD, FLS (Field-Level Security), and Sharing Settings for all the features in the ServiceMax online application, encompassing both configuration screens and delivery screens & engines. This setting does not apply to mobile apps in the ServiceMax suite.
Boolean
True
GBL032
Sync Activity Monitoring Endpoint URL
This setting holds the endpoint URL of the server instance where sync activity logs will be uploaded.
Text
GBL033
Enable Scheduling Optimization Metrics button in ServiceMax Setup home page.
If set to true, Schedule Optimization Metrics button will be enabled in the ServiceMax Setup home page.
Boolean
False
GBL034
Enable DC on Max
If set to true, DC is enabled on Max
Boolean
False
GBL035
Invoke ANA stack for MTTS prediction
This setting defines the class name and method for invoking the ANA stack for predicting MTTS when a work-order is assigned to a technician in Dispatch-Console.
Text
GBL036
SFM Query Optimizer
When this setting is True, loading an SFM is optimized by querying only those fields referenced in the SFM transaction. In case there is a Web-service or JavaScript code snippet that requires fields that are not already available in the SFM, they have to be included in the SFM Field set.
* 
If GBL036 is true, and you make a wrong configuration in the SFM Designer, irrespective of whether or not the web service is configured, an error message is displayed indicating that the configuration is wrong. Under the same conditions, if GBL036 is false, then the error message is not displayed.
Boolean
False
GBL037
Enable Salesforce Files
If set to true, all new documents generated via SmartDocs, and log files from Web will be saved as Salesforce files.
* 
This setting is used in:
• Enabling Version Control for Salesforce Files
• Checklist Delivery
• Properties
• Salesforce Files Support
• Configuring Attachments
Boolean
False
GBL038
Sanitize HTML Content
Used to disable Sanitize HTML Content.
Boolean
True
GBL039
Enable JWT token
Use JWT token for API access for VF pages deployed in community.
Boolean
False
GBL040
JWT Token End Point
Token end point for JWT bearer token request.
Text
https://login.salesforce.com/services/oauth2/token
GBL041
JWT Token Certificate Name
Name of certificate stored in Certificate and Key management. This will be used for OAuth access in Community and should be associated with a Connected App configuration.
Text
GBL042
Issuer Details
This is the consumer key for your connected app.
Text
GBL043
Enable cross-origin resource sharing (CORS)
To allow code (such as JavaScript) running in a Web browser to communicate with Salesforce from a specific origin, whitelist the origin from CORS page of Salesforce setup and make this setting true.
* 
This setting is used in Whitelisting SFM Page URLs.
Boolean
False
GBL044
Checklist Query Optimization.
This setting determines the number of questions that must be queried per API call while loading a checklist in the designer. Reduce this setting value to avoid encountering the platform limit exception while loading a checklist in the designer. The default value is 6000.
* 
This setting is used in Bulk-loading of Questions and Answers.
Number
6000
GBL045
Output Document Rich Text Editor
When this setting is true, administrator can see a picklist option in the output document template designer screen that allows them to select or switch the text editor while creating a template. To hide this picklist option in template designer, set this value to false.
* 
• This setting will be removed from the release v26.1 and the Template Designer will always default to new rich text editor.
• This setting is used in Using the New Rich Text Format Editor.
Number
True
GBL046
Enable the Advanced High Volume PM Engine for Time-Based PM Plans
This setting enables the Time-Based PM Plan Module to utilize the Advanced PM Engine introduced in 24.2 Release. If this setting is True, the PM Process leverages a scalable engine that uses multiple types of asynchronous processes to handle larger PM data volumes and other Salesforce limits.
* 
Boolean
False
GBL047
Enable the Advanced High Volume PM Engine for Condition-Based PM Plans
This setting enables the Condition-Based PM Plan Module to utilize the Advanced PM Engine introduced in 24.2 Release. If this setting is True, the PM Process leverages a scalable engine that uses multiple types of asynchronous processes to handle larger PM data volumes and other Salesforce limits.
* 
Boolean
False
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