ThingWorx Flow > Connectors Overview > System Connectors > Zendesk
  
Zendesk
Zendesk is a cloud-based customer ticketing system for enterprises. It allows companies to track and respond to customer service requests.
Connector Release Version
Zendesk connector was delivered in the 8.4.1 release.
Supported Actions
Attach File to Ticket
Create Organization
Create Organizations
Create Ticket
Create User
Delete Organization
Delete Ticket
Delete User
Get Groups
Get Organization Details
Get Organizations
Get Ticket Details
Get Tickets
Get Twitter Ticket Status
Get User Details
Get Users
List Comments of Ticket
List Ticket Audits
Update Ticket
Supported Triggers
New Ticket
Update Ticket
New User
New Organization
Integration Services
Zendesk API
Supported Authorization
OAuth
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Before adding an OAuth connection, ensure that you follow the steps provided in Obtaining Client Id and Client Secrets for Zendesk.
Authorize Zendesk
Zendesk authorization has to be done for each Zendesk connector action. To authorize the Zendesk connector, do the following:
1. In the Authorize Zendesk field, select Add new Zendesk login. The ThingWorx Flow User Authorization window opens.
2. In the Parameters section, enter your Zendesk Subdomain name.
For example, if your Zendesk portal URL is https://myzen.zendesk.com, then enter myzen in the Subdomain field.
3. In the Set Access section, review the access permissions, and then click ALLOW.
4. Enter the user name and password, and then click Sign in.
5. In the Add Authorization window, rename the Authorization Label, if needed, and then click ADD.
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Click TEST to validate the authorization.