Zendesk Triggers
You can set a trigger for a specific workflow by selecting events from the trigger list.
Using Zendesk Triggers
To use this trigger in your workflow, you need to create a new event for the Zendesk trigger, and then connect to the flow. To create a new event, do the following:
1. Place the pointer on the start icon 
, and then click 
or double-click . A list of triggers appears.
, and then click or double-click . A list of triggers appears.2. Select the Zendesk trigger, and then create a new event. The Zendesk trigger configuration window opens.
 | • If a trigger is already created, select an existing trigger, and then click SAVE. • To create a new trigger, click Create a new event for Zendesk, and then proceed to the steps further. |
3. Edit the trigger label, if needed.
4. To add a new authorization, refer to the section Authorize Zendesk in the Zendesk connector topic.
| | If you previously added an authorization for Zendesk, select an authorization from the list. |
5. Select one of the triggers from the list:
◦ New Ticket—A new ticket is created.
◦ Update Ticket—An existing ticket is updated.
◦ New User—A new user is created.
◦ New Organization—A new organization is created.
6. In the Custom Filters section, click ADD and enter the following details:
◦ Input
◦ Condition—Condition to apply on the filters such as equals, greater than, less than, contains, does not contain, matches, and so on.
◦ Expected—The expected output.
Click ADD to set multiple custom filtering criteria.
For more information on custom filters, refer to the topic Adding Custom Filters.
7. Click SAVE.