Zendesk Triggers
You can set a trigger for a specific workflow by selecting events from the trigger list.
Using Zendesk Triggers
To use this trigger in your workflow, you need to create a new event for the Zendesk trigger, and then connect to the flow. To create a new event, do the following:
1. Place the pointer on the start icon , and then click or double-click . A list of triggers appears.
2. Select the Zendesk trigger, and then create a new event. The Zendesk trigger configuration window opens.
If a trigger is already created, select an existing trigger, and then click SAVE.
To create a new trigger, click Create a new event for Zendesk, and then proceed to the steps further.
3. Edit the trigger label, if needed.
4. To add a new authorization, refer to the section Authorize Zendesk in the Zendesk connector topic.
If you previously added an authorization for Zendesk, select an authorization from the list.
5. Select one of the triggers from the list:
New Ticket—A new ticket is created.
Update Ticket—An existing ticket is updated.
New User—A new user is created.
New Organization—A new organization is created.
6. In the Custom Filters section, click ADD and enter the following details:
Condition—Condition to apply on the filters such as equals, greater than, less than, contains, does not contain, matches, and so on.
Expected—The expected output.
Click ADD to set multiple custom filtering criteria.
For more information on custom filters, refer to the topic Adding Custom Filters.
7. Click SAVE.