Create Ticket
Use this action to create a new ticket.
Using the Create Ticket Action
To use this action in your workflow, connect it to ThingWorx Flow. To connect to the flow, do the following:
1. Drag the Create Ticket action under the Zendesk connector to the canvas, place the pointer on the action, and then click 
or double-click the action. The Create Organization action window opens.
or double-click the action. The Create Organization action window opens.2. Edit the label name, if needed. By default, the label name is same as the action name.
3. To add a new authorization, refer to the section Authorize Zendesk in the Zendesk connector topic.
 | If you previously added an authorization for Zendesk, select an authorization from the list. |
4. In the Requester ID field, select or specify the name or ID of the user who has requested this ticket.
5. Enter the Subject and Description of the ticket you want to create.
6. In the Show additional fields field, click + to view the additional fields:
◦ Submitter ID—Select or specify the name or ID of the user who has submitted the ticket.
◦ Assignee ID—Select or specify the name or ID of the user you want to assign the ticket to.
◦ Collaborators—Click Add, and select or specify the collaborator that you want to be cc’ed on this ticket.
To enter multiple collaborators, click Add.
◦ In the Type list, select the type of ticket that you want to create. For example, Problem.
◦ In the Priority list, select the priority of the ticket such as High.
◦ Tags—Click Add and then enter the tags associated with this ticket.
To enter multiple tags, click Add.
◦ External ID—Enter the ID that links Zendesk support tickets to local records.
◦ Group ID—Select or specify the ID of the group that this ticket is assigned to.
◦ Problem ID—Enter the ID of the problem that this ticket is associated with.
| | This field is applicable only for incident ticket type. |
◦ Due Date—Click 
, then select the due date of the ticket.
, then select the due date of the ticket.◦ Ticket Form ID–Select or specify the ID of the ticket form that is associated with this ticket.
| | This field is applicable only for enterprise account. |
◦ Follow Up ID—Select or specify the ID of the closed ticket for which you want to create a follow up.
◦ Ticket Custom Fields—Click Add and enter the following details:
▪ Field ID—Enter the ID of the custom field that you want to add.
For information about custom fields, see Setting Custom Field Values.
▪ Field Value—Enter the value for the specified field ID.
Click Add to enter multiple ticket custom fields.
◦ Enter Recipient email address of the ticket.
7. Click Done.