Update Ticket
Use this action to update the details of the specified ticket.
Using the Update Ticket Action
To use this action in your workflow, connect it to ThingWorx Flow. To connect to the flow, do the following:
1. Drag the Update Ticket action under the Zendesk connector to the canvas, place the pointer on the action, and then click 
or double-click the action. The Update Ticket action window opens.
or double-click the action. The Update Ticket action window opens.2. Edit the label name, if needed. By default, the label name is same as the action name.
3. To add a new authorization, refer to the section Authorize Zendesk in the Zendesk connector topic.
 | If you previously added an authorization for Zendesk, select an authorization from the list. |
4. In the Ticket ID field, select or specify the ID of the ticket that you want to update.
5. In the Show additional fields field, click + to view the additional fields:
◦ Requester ID—Select or specify the ID of the user who requested the ticket.
◦ Submitter ID—Select or specify the ID of the user who submitted the ticket.
◦ Assignee ID—Select or specify the ID of the user you want to assign the ticket to.
◦ Comment—Enter a comment that you want to update on the ticket.
◦ Subject—Enter the subject of the ticket that you want to update as the subject of the ticket.
◦ Collaborators—Click Add and enter the email address of the user who will be cc’ed on this ticket. To enter multiple collaborators, click Add.
◦ Type—Select the type of the ticket that you want to update the ticket as the ticket type. For example, Task.
◦ Priority—Select the priority of the ticket that you want to update the ticket as the priority of the ticket. For example, High.
◦ Status—Select the status of the ticket that you want to update as the ticket status. For example, Closed.
◦ Tags—Click Add, and then enter tags that you want to associate with the ticket. To enter multiple tags, click Add.
◦ External ID—Enter a unique ID that you want to associate with the ticket.
◦ Group ID—Select or specify the ID of the group that you want to update as the group ID.
◦ Problem ID—Enter the ID of the problem that you want to update as the Problem ID.
◦ Due Date—Click 
and select the date that you want to update as the due date of the ticket.
and select the date that you want to update as the due date of the ticket.| | This field is applicable only if the Type is set to Task. |
◦ Ticket Form ID—Select or specify the ID of the ticket form that you want to associate with this ticket.
| | This field is applicable only for Enterprise accounts. |
◦ Recipient—Enter the email address that you want to update as the recipient email address of the ticket.
◦ Custom Fields—Click Add and enter following details:
▪ Field ID—ID of the custom field that you want to update.
For information about custom fields, see Setting Custom Field Values.
▪ Field Value—Value for the specified field ID.
To enter multiple custom fields, click Add.
6. Click Done.