1

The Workflow field must exist. The value of the Workflow field option cannot be empty and must be a valid workflow.

Open the object that triggered the error and create a Workflow field if needed, open the field and click Edit Workflow, and then select the relevant workflow.

2

Current Workflow Definition fields must be configured.

Configure Current Workflow Definition records.

3

Workflow Definition records must be associated with one or more Workflow State Conversion records.

Open relevant Workflow State Conversion records and set Source Workflow Definition or Target Workflow Definitionfield values to match reported records.

4

Workflow Transition records must have From State and To State fields that link to non-deleted records.

Open the relevant records and update the From State and To State fields to link to non-deleted records.

5

Non-template Workflow State Conversion records cannot have empty Source Workflow Definition and Target Workflow Definition fields.

Open relevant Workflow State Conversion records and update Source Workflow Definition or Target Workflow Definition field values to match reported records.

6

Workflow State Conversion records must have associated Workflow State Mapping records.

Link or create Workflow State Mapping records for reported Workflow State Conversion records.

7

Workflow State Mapping records must have Source Record Original State, Source Record New State, and Target Record Next State fields that link to non-deleted records.

Open the relevant records and update the Source Record Original State, Source Record New State, and Target Record Next State fields to link to non-deleted State records.

8

In the Default Mapping Between Appointment Status and Work Order Status record, the Default Value field cannot be empty and must contain valid JSON code.

Open the relevant Setting record and correct the Default Value field.

9

The default value of the GBL025 setting in Service Board must be consistent with the corresponding value in Salesforce.

Rerun the Initial Sync GBL025 Setting initial sync action.

10

The default value of the Default Appointment Duration setting in Service Board must be consistent with the SET059 setting in Salesforce.

Update the SET059 setting in Salesforce.

11

Salesforce integration user credentials must be configured and the user can connect to Salesforce.

Complete or correct the SFDC credentials for the relevant tenant.

12

In the active System Setting record, the Default Map Provider field must be configured. In the relevant Map Service Provider record, the Tile API Key or MapBox Access Token field must be configured.

Open the relevant records and correct the values as needed.

13

In the active System Setting record, the Disable All Notifications check box must be cleared.

Open the active System Setting record and clear the Disable All Notifications check box.

14

In the active System Setting record, the Shift and Shift Plan fields cannot be empty and must contain valid values.

Open the active System Setting record and correct the values as needed.

15

In the active System Setting record, the Use External OAuth Provider check box should be selected.

Open the active System Setting record and select the Use External OAuth Provider check box.

16

In the active System Setting record, the Enable Streamlined External OAuth Authentication check box should be selected.

Open the active System Setting record and select the Enable Streamlined External OAuth Authentication check box.

17

In Transform Template records, the Field Mappings and Custom Field Mappings fields cannot be empty and must contain valid JSON code.

Open the relevant Transform Template record and correct the JSON code as needed.

18

In Transform Template records, the full Service Board field identifiers referenced in JSON code in the Field Mappings and Custom Field Mappings fields must start with the specified prefix.

Open the relevant Transform Template record and correct the JSON code as needed.

19

In Transform Template records, the full identifier for the Service Board relationshp referenced in the JSON code in the Field Mappings and Custom Field Mappings fields must be configured in the Mapping Object field and be enclosed in single quotes.

Open the relevant Transform Template record and correct the JSON code as needed.

20

In Transform Template records, the full Service Board field identifiers referenced in JSON code in the Field Mappings and Custom Field Mappings fields must be configured in the Mapping Object field.

Open the relevant Transform Template record and correct the JSON code as needed.

21

In Field records with the Option List datatype that are configured as related in field mappings, the External Identifier field for each item listed in the Options tab cannot be empty.

Open the relevant Field record and configure the External Identifier value for the items in the Options tab as needed.

22

In Transform Template records, the full Service Board field identifiers referenced in JSON code in the Field Mappings and Custom Field Mappings fields must be associated with HTTP Notification Request records.

23

The Send HTTP Notifications system job must be activated.

Open the relevant System Job record and select the Active check box, or contact your system administrator.

24

In active System Setting records in which the Use External OAuth Provider check box is selected, an activated External OAuth Provider record must exist.

Create a new External OAuth Provider record.

25

The Service Board Integration and Service Board Initial Sync users must exist, and in the relevant user record, the Integration check box must be selected.

Contact your system administrator.

26

The Service Board Integration and Service Board Initial Sync users must have the System Administrator role.

Open the relevant user record and assign the System Administrator role.

27

One or more active records appears in the Resource List table.

Create a new Resource List record.

28

In Transform Template records, the Mapping Object field must not be empty. No Transform Operation is specified and the Action is Create, Update, Delete, or Patch.

Open the relevant Transform Template record and select a value in the Mapping Object field.

29

New records can be created based on objects that have a Workflow field whose value is consistent with the expected initial value.

Contact your system administrator.

30

There must be exactly one active Sharing record that provides Resource access to the Group record related to the Service Team record to which a Resource belongs.

Contact your system administrator.

31

There must be exactly one active Sharing record that provides Crew access to the Group record related to the Service Team record to which a Crew belongs.

Contact your system administrator.

32

There must be exactly one auto-generated active Group record for each Service Team that has an assigned dispatcher. For each Service Team that does not have an assigned dispatcher, there can be one or none auto-generated active Group records. There must be exactly one active Sharing record per each Service Team record and its related Group record.

For Group errors, activate or undelete the Group record if it exists, delete the duplicated Group record, or contact your system administrator.

33

There must not be more than 11 out-of-the-boxOperations with Execution Logs enabled.

Disable Execution Logs for some of the operations.

34

In cases where operation parameters for Reset Application Log Type specify the Logging Level and Policy for Application Log Type records, record settings should be consistent with parameter settings. Otherwise, Logging Level should be set to Error, and Policy should be set to Keep On Failure.

Update configuration settings as suggested, or modify the operation parameters for Reset Application Log Type.

35

If related Service Teams or Territories have assigned dispatchers, there must be exactly one auto-generated active Data Access Rule record for the Resource object. If related Service Teams or Territories do not have assigned dispatchers, there can be no or only one auto-generated Data Access Rule record for the Resource object.

Deactivate redundant records, or contact your system administrator.

36

If related Service Teams have assigned dispatchers, there must be exactly one auto-generated active Data Access Rule record for the Crew object. If related Service Teams do not have assigned dispatchers, there should be only one auto-generated Data Access Rule record or no records at all for the Crew object.

Deactivate redundant records, or contact your system administrator.

37

For each Territory record that has assigned dispatchers, there must be exactly one auto-generated active Group record. For Territory records that do not have assigned dispatchers, there can be one or zero auto-generated active Group records.

Deactivate redundant records, or contact your system administrator.

38

Field records with the Option List data type that are configured in the Custom Field Mappings field of Transform Templates for initial sync must be defined in the Initial Sync Options initial sync action.

Add mappings for the relevant Option List field to the Custom Initial Data field of the Initial Sync Options initial sync action.

39

The tooltip definitions configured in the Tooltip Settings setting and the related Setting Value records must exist and be active and undeleted.

Update the configured tooltip definition in the Tooltip Settings setting and the related Setting Value records with an active tooltip defininition that exists and is undeleted.