|
Object Name
|
Field Name
|
Data Type
|
|---|---|---|
|
Shift Segment (new object)
|
Custom Relationship Fields
|
|
|
Assigned Resource
|
LOOKUP(TECHNICIAN/EQUIPMENT)
|
|
|
Standard Fields
|
||
|
Name
|
AUTO NUMBER
|
|
|
Custom Fields
|
||
|
Is Available
|
CHECKBOX
|
|
|
Shift Segment End
|
DATETIME
|
|
|
Shift Segment Start
|
DATETIME
|
|
|
Shift Segment Type
|
PICKLIST
|
|
|
Shift Type
|
PICKLIST
|
|
|
Solution (new object)
|
Standard Fields
|
|
|
Solution Title
|
TEXT (80)
|
|
|
Custom Fields
|
||
|
Active
|
CHECKBOX
|
|
|
Solution Description
|
TEXT (255)
|
|
|
Investigation (new object)
|
Custom Relationship Fields
|
|
|
Case
|
LOOKUP(CASE)
|
|
|
Completed By
|
LOOKUP(USER)
|
|
|
Installed Product
|
LOOKUP(INSTALLED PRODUCT)
|
|
|
Product
|
LOOKUP(PRODUCT)
|
|
|
Service Request
|
LOOKUP(SERVICE REQUEST)
|
|
|
Work Order
|
LOOKUP(WORK ORDER)
|
|
|
Standard Fields
|
||
|
Record Number
|
AUTO NUMBER
|
|
|
Custom Fields
|
||
|
Completed On
|
DATETIME
|
|
|
Investigation Notes
|
LONG TEXT AREA(131072)
|
|
|
Status
|
PICKLIST
|
|
|
Observation (new object)
|
Standard Fields
|
|
|
Observation Title
|
TEXT (80)
|
|
|
Custom Fields
|
||
|
Active
|
CHECKBOX
|
|
|
Observation Type
|
PICKLIST
|
|
|
Observation Description
|
TEXT (255)
|
|
|
Custom Relationship Fields
|
||
|
Affected Part
|
LOOKUP(PRODUCT)
|
|
|
Installed Product
|
LOOKUP(INSTALLED PRODUCT)
|
|
|
Investigation
|
MASTER-DETAIL(INVESTIGATION)
|
|
|
Observation
|
LOOKUP(OBSERVATION)
|
|
|
Standard Fields
|
||
|
Record Number
|
AUTO NUMBER
|
|
|
Custom Fields
|
||
|
Comments
|
LONG TEXT AREA(131072)
|
|
|
Investigation Solution (new object)
|
Custom Relationship Fields
|
|
|
Installed Product
|
LOOKUP(INSTALLED PRODUCT)
|
|
|
Investigation
|
MASTER-DETAIL(INVESTIGATION)
|
|
|
Solution
|
LOOKUP(SOLUTION)
|
|
|
Standard Fields
|
||
|
Record Number
|
AUTO NUMBER
|
|
|
Custom Fields
|
||
|
Comments
|
LONG TEXT AREA(131072)
|
|
|
Root Cause (new object)
|
Standard Fields
|
|
|
Root Cause Title
|
TEXT (80)
|
|
|
Custom Fields
|
||
|
Active
|
CHECKBOX
|
|
|
Root Cause Description
|
TEXT (255)
|
|
|
Investigation Root Cause (new object)
|
Custom Relationship Fields
|
|
|
Investigation
|
MASTER-DETAIL(INVESTIGATION)
|
|
|
Root Cause
|
LOOKUP(ROOT CAUSE)
|
|
|
Standard Fields
|
||
|
Record Number
|
AUTO NUMBER
|
|
|
Custom Fields
|
||
|
Comments
|
LONG TEXT AREA(131072)
|
|
|
Investigation Solution Product (new object)
|
Custom Relationship Fields
|
|
|
Investigation
|
LOOKUP(INVESTIGATION)
|
|
|
Investigation Solution
|
LOOKUP(INVESTIGATION SOLUTION)
|
|
|
Required Part
|
LOOKUP(PRODUCT)
|
|
|
Standard Fields
|
||
|
Record Number
|
AUTO NUMBER
|
|
|
Custom Fields
|
||
|
Required Quantity
|
NUMBER(13, 5)
|
|
|
Custom Fields
|
||
|
Disable Technical Attribute Processing
|
CHECKBOX
|
|
|
Custom Fields
|
||
|
Business Hours Duration (Previously called Duration)
|
NUMBER(16,2)
|
|
|
Non-Business Hours Duration
|
NUMBER(16,2)
|
|
|
Total Duration
|
NUMBER(16,2)
|
|
|
Custom Fields
|
||
|
Total Business Hours (Previously called Total Hours )
|
NUMBER(16,2)
|
|
|
Total Non-Business Hours
|
NUMBER(16,2)
|
|
|
Custom Fields
|
||
|
Total Business Hours (Previously called Total Hours)
|
NUMBER(16,2)
|
|
|
Total Non-Business Hours
|
NUMBER(16,2)
|
|
|
Custom Fields
|
||
|
Target Stock Level
|
NUMBER(13,5)
|
|
|
Standard Fields
|
||
|
RECORD TYPE
|
||
|
Custom Fields
|
||
|
Part Repairable
|
CHECKBOX
|
|
|
Part Procurable
|
CHECKBOX
|
|
|
Start of Service Life
|
DATE
|
|
|
Custom Fields
|
||
|
Active
|
CHECKBOX
|
|
|
Custom Fields
|
||
|
Replacement Type
|
PICKLIST
|
|
|
Custom Fields
|
||
|
Duration of Travel Coverage
|
NUMBER(18,0)
|
|
|
Travel % Covered
|
PERCENT(3,0)
|
|
|
Unit of Time for Travel Coverage
|
PICKLIST
|
|
|
Custom Fields
|
||
|
End Date Travel Covered
|
DATE
|
|
|
Custom Fields
|
||
|
Datetime Value
|
DATETIME
|
|
|
Date Value
|
DATE
|
|
|
Last Occurrence
|
LONG TEXT AREA(32000)
|
|
|
Time of Occurrence
|
DATETIME
|
|
|
Record Type Label
|
Record Type Name
|
Description
|
|---|---|---|
|
Part
|
SM_Part
|
Parts within a product
|
|
Product
|
SM_Product
|
Top-level product serviced
|