Depot Queue
Depot Queue is a lightning-based ServiceMax application that offers a consolidated view of Work Orders or Service Products assigned to technicians across various depots and workstations. This system enables technicians and supervisors to easily track Open and In Progress depot repair work orders, allowing them to prioritize the tasks based on their requirements. As a result, they can optimize productivity within the targeted timeframe and effectively plan their tasks.
The Work Order with the
Order Type as
Depot Repair, and associated to specific Depot Location and
Work Plan appears in the Depot Queue. For more information, see
Depot Queue Criteria.
Prerequisite
To activate the Depot Queue application in your org, you must enable the setting,
SET002 (Module: Depot Management, Submodule: Depot Queue).
Depot Queue for Administrators
Administrators can configure the queue items eligible for the Depot Queue app for a specific depot location.
As an Administrator, you can:
Depot Queue for Supervisors
The Depot Queue app enables users with
Supervisor permissions to assign depot repair work orders to technicians and track them within the specific depot location.
As a Supervisor, you can:
• Assign or re-assign technicians for a queue item based on priority and technician’s availability
• Modify the workstation of a queue item
• Modify the target date of a queue item.
For more information, see
Managing Queue Items.
Depot Queue for Technicians
The Depot Queue app enables technicians to track depot work orders assigned to them within the depot location.
As a technician, you can:
• Self-assign emptied queue items based on your priority and availability
• Modify the workstation of a queue item
• Modify the target date of a queue item.
For more information, see
Managing Queue Items.
Reference Topics