Depot Queue for Administrators

Service Modules > Work Order Management > Depot Service Management > Depot Queue for Administrators

Administrators can configure the queue items eligible for the Depot Queue app for a specific depot location.

Prerequisite

You must activate SET002 (Module: Depot Management; SubModule: Depot Queue) to enable the Depot Queue feature in your org.

Depot Queue Item Entry Criteria

To add an item to a Depot Queue app, the following criterias must be met:

1. Create a Depot Repair Work Order: The Work Order must be of the Order Type "Depot Repair" and associated with a Depot Location and work plan. This is the primary requirement for adding items to the Depot Queue, even if no additional rules are configured. For more information, see Creating Depot Repair Work Order.

2. Configure Rules: Create rules to automatically assign specific Depot Repair Work Orders or Service Products as queue items for a specific Depot Location based on the predefined criteria. Note that you must complete the first step to configure the rules. For more information, see Depot Management Rules.

3. Re-run the Depot Engine: When a work plan assignment meets the qualification criteria defined in the rules, the Depot Engine re-runs and evaluates the assignment. If the 'Is in the Depot Queue' option is not checked in the Work Plan assignment, the engine will add the qualified item to the Depot Queue.

To add an item to a Depot Queue, admins must configure the following:

1. Create a Depot Location

2. Create a Workstation

3. Map Service Team and Technician to a Depot Location

4. Create a Depot Repair Work Order

5. Assign Work Plan to a Work Order or Service Product

6. Configure Depot Management Rules on the work plan assignment

Based on the configured rules, qualified work orders or service products associated with the work plan appear as queue items in the Depot Queue. For more information, see Viewing Depot Queue.

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