Configuring Depot Queue
Administrators can configure the queue items eligible for the Depot Queue app for a specific depot location.
Prerequisite
Ensure that the
SET002 is activated (Module: Depot Management; SubModule: Depot Queue) to enable the Depot Queue feature in your org.
Depot Queue Item Entry Criteria
To add an item to a Depot Queue app, the following criterias must be met:
1. Create a Depot Repair Work Order: The Work Order must be of the Order Type "Depot Repair" and associated with a Depot Location and work plan. This is the primary requirement for adding items to the Depot Queue, even if no additional rules are configured. For more information, see
Creating Depot Repair Work Order.
When users submit a Depot Service Request by assigning the appropriate Depot and Logistic Work Plan, the queue items automatically appear in the Depot Queue under the Logistic section. For more information, see
Submitting Depot Service Request.
2. Configure Depot Management Rules: For service-specific queue items, you can create rules with expressions and mappings to further qualify certain Depot Repair Work Orders or Service Products as queue items for a specific Depot Location. Note that you must complete the first step to configure the rules. For more information, see
Depot Management Rules.
3. Re-run the Depot Engine: When a work plan assignment meets the qualification criteria defined in the rules, the Depot Engine re-runs and evaluates the assignment. If the 'Is in the Depot Queue' option is not checked in the
Work Plan assignment, the engine will add the qualified item to the Depot Queue.
If the criteria is met, qualified work orders or service products associated with the work plan appear as queue items in the Depot Queue. For more information, see
Depot Queue for Supervisors and Technicians.