Depot Service Management
Depot Queue is an integral part of Core solutions that enables organizations to streamline the depot process, by efficiently managing each stage of asset repair and maintenance.
ServiceMax offers a range of capabilities to automate and simplify tasks within the depot process. It empowers technicians and supervisors to effectively plan and manage depot work orders, enhancing productivity and minimizing delays in service completion.
In this section, you can find detailed information about configuration and usage of the Depot Queue application.
What Do You Need Help On?
Use Case
The technician assigned to the Mobile Utility Depot wants an efficient way to monitor work orders from multiple workstations, including Maintenance, Installation, and others. Using Depot Queue, they aim to prioritize their tasks to effectively manage workload and ensure timely completion of assignments.
Key Benefits
The following are the key benefits of effective depot management:
• Real-Time Service Information: Access to critical business data for effective service delivery, including customer agreements, accounts, parts, service history, and contracts.
• Automated Return Authorization: Streamlined coordination of shipments to the depot service center.
• Advanced Barcode Scanning: Supports RMA processing, parts ordering, quick forms, and product location tracking.
• Multi-Channel Communications: Engages customers with status updates and approval requests.
• Asset Tracking: Monitors the chain of custody and time spent at each service processes.
• Configurable Workflows: Automates processes by product family to enhance efficiency and reduce errors.
• Work Order Debriefing: Captures time, parts, and costs associated with servicing products.
• Shipping Coordination: Automatically generates shipping labels and schedules pickups.
Key Services
The following are the typical depot services:
• Repair and Return: Collects damaged items from customers, repairs them at the depot, and returns them once the service is complete.
• Exchange: Provides a replacement item to the customer immediately upon receiving the damaged unit.
• Loaner: Supplies a similar asset at no additional cost to minimize customer downtime during the repair process.
• Rental: Offers a similar asset for a fee, providing flexibility for customers who need temporary solutions..
• Refurbishment: Restores used or damaged items to full operational condition by replacing outdated components or software, thereby improving performance and extending the asset’s lifespan.
• Decommission: Carefully evaluates and removes damaged items from active use, ensuring proper disposal or recycling.