Shipment Order
Shipment Order is an internal document that authorizes products or parts to be shipped to a customer or field inventory location.
There are two steps in a shipment process:
1. The shipment order is initiated by a support center engineer or inventory planner. A copy of the shipment note is sent to the receiving entity (customer or service engineer).
2. The shipment is processed and closed at the shipping location when the products are actually shipped to the specified destination.
ServiceMax uses the Parts Orders tab for Returned Material Authorization (RMA) and Shipment Orders. For more information about the RMA module, see
RMA.
Click the Parts Order tab to display the Parts Order home page and then click New in the Recent Parts Order section. Select the Record Type for the new record as Shipment and then click Continue. The New Parts Order screen is displayed with the Record Type as Shipment.
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