Returned Material Authorization

Service Modules > Inventory Management > Returned Material Authorization

Returned Material Authorization (RMA) is a document that authorizes products or parts to be returned to the manufacturer/repair center/warehouse.

There are two steps in the RMA process:

1. The RMA is initiated by a support center engineer or field engineer, along with instructions for handling the returned products. A copy of the RMA document is given to the customer to be used as a reference in their shipment.

2. The RMA is processed or closed at the receiving location when the products actually arrive.

ServiceMax uses Parts Orders as a home for RMA and Shipment Orders. For more information, see Shipment Order.

Topics:

• RMA Access and Permissions

• RMA Fields

• RMA Line Fields

• Adding Products to RMA

• Processing/Completing an RMA

• Processing Receipts for RMA

• Create Linked Shipment from RMA

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