Shipment Order Fields
The following table lists the Shipment Order fields.
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For the complete list of packaged fields, refer Parts Order.
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Field
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Description
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Record Type
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Indicates if this is a shipment order or Shipment.
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Case
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Support case from which this shipment order is originated. This is a lookup to an existing Salesforce case record.
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Work Order
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Work Order related to this Shipment Order. This is a lookup to an existing Work Order record in ServiceMax.
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Account
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Company initiating this Shipment Order. This is a lookup to an existing Salesforce account record.
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Contact
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Name of the contact person from the customer account for this shipment order. This is a lookup to an existing Salesforce contact record.
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Parts Order Reference
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Reference to another Parts Order number within ServiceMax.
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Order Status
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Current status of the shipment order.
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Priority
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Priority of the shipment order.
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Expected Ship Date
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Date when the products are expected to be shipped to the customer. Useful for planning and allocating resources.
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Service Engineer
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Name of the service engineer associated with the shipment order. This is a lookup to the existing Salesforce user record.
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Sales Order Number
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Sales order number reference from a back-office Enterprise Resource Planning (ERP) application.
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From Location
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Name of your organization's location from where the products will be shipped. This is a lookup to an existing location record in ServiceMax.
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From Street
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"Street" part of the source address.
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From City
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"City" part of the source address.
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From State
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"State" part of the source address.
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From Zip
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"Zip" part of the source address.
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From Country
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"Country" part of the source address.
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Warehouse
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Name/number of the warehouse from where the product will be shipped.
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To Location
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Name of the customer's location to which the products are shipped. This is a lookup to an existing location record in ServiceMax.
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To Street
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"Street" part of the destination address.
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To City
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"City" part of the destination address.
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To State
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"State/Province" part of the destination address.
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To Zip
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"Zip/postal code" part of the destination address.
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To Country
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"Country" part of the destination address.
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Shipping/Receiving Notes
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Instruction for the shipping department. This is a free text entry field.
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Shipping Terms
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List indicates the standard shipping terms such as FOB, EXW, DDP.
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Delivery Option
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Special delivery requirements such as Saturday Delivery.
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Bill To
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Indicates who should be billed for shipping charges.
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Billing Type
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Indicates whether the billing is covered by an agreement or this is a paid shipment.
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Shipping Courier
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Name of the courier company used to ship the product. This is a lookup to an existing Salesforce Account record.
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Tracking Number
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Tracking number given by courier company.
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Canceled By
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The Salesforce user who canceled this Parts order.
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Canceled On
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Date/time when this Parts order was canceled.
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Closed By
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Salesforce user who closed this Parts order.
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Closed On
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Date/time when this Parts order was closed.
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Parts Request
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The ServiceMax Parts Request for which this shipment order is created.
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