Parts Order

Shipment Order number. This is a lookup to an existing Shipment Order in ServiceMax.

Product

Name of the product to be shipped in this Shipment Order. This is a lookup to an existing Salesforce Product record.

Serial Number

ID of the installed product shipped in this shipment order. This is a lookup to an existing Installed Product record in ServiceMax.

Expected Ship Date

Date on which the product is shipped to the customer/field location.

Expected Qty

Number of products shipped. Usually 1 for a serialized product.

Packing Instructions

Any special handling notes for shipping department.

Actual Ship Date

Date on which the product was actually shipped.

Actual Qty

Actual number of units shipped against expected quantity.

Return/Ship Location

The actual location/location where the product was shipped. This is a lookup to an existing location record.

Service Engineer

Name of the service engineer. This is a lookup to an existing Salesforce user record.

Sales Order Number

Sales order reference from back-office ERP application.

Canceled By

The Salesforce user that canceled the shipment line. This is set automatically when a user cancels the shipment line.

Canceled On

Date/time when this shipment was canceled. This is set automatically when a user cancels the shipment line.

Closed By

The Salesforce user who closed this Parts order.

Closed On

Date/time when this Parts order was closed.

Parts Request Line

The ServiceMax Parts Request for which this shipment order was created.

Posted To Inventory

Flag indicates if this Parts order line has been posted to inventory or not.

Work Details

The ServiceMax Work Order parts request line for which this shipment line was created.