Managing Display Fields for Service Contracts and Warranties
You can manage the fields that appear for Service Contracts and Warranties in the Assign Entitlement interface, including which fields are displayed during entitlement review and the order in which they appear.
To configure entitlement display columns:
1. From the Home page, go to the Work Order object.
2. Open the Work Order record for which you want to evaluate entitlement coverage for the associated Service Product and Work Plans.
The selected work order is displayed.
3. In the Service Flow Wizard, select Assign Entitlement.
The Assign Entitlement interface displays a list of Service Products, with Work Plans shown beneath each product if configured to display.
4. Click the Gear icon.
A menu appears with two options: Configure Service Contract Columns and Configure Warranty Columns.
5. Select Configure Service Contract Columns .to open the Configure Service Contract Columns pop-up window. This window displays fields from the Service Contract. Move the required fields into the Selected Fields list and rearrange their order using the up and down arrow controls. The selected fields appear in the entitlement selection panel when Service Contracts are displayed.
6. Select Configure Warranty Columns to open the Configure Warranty Columns pop-up window. This window displays fields from the Product Warranty. Move the required fields into the Selected Fields list and rearrange their order using the up and down arrow controls. The selected fields appear in the entitlement selection panel when Warranties are displayed.
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• You can select up to 12 fields for both Service Contract and Warranty. If you try to select more than 12, the system displays an error and prevents moving additional fields from Available Fields to Selected Fields.
• Clicking Restore Defaults in either the Configure Warranty Columns or Configure Service Contract Columns pop-up window resets the selected fields to the system-defined default configuration.
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