The Entitlement Management module provides options for managing entitlement definitions including Warranties, SLAs, and Service Plans. It also includes options for configuring entitlements on Case & Work Order and for setting up invoice generation processes.

Use ServiceMax to easily manage Warranty and Service Contract Entitlements. ServiceMax Entitlement Verification is a combination of automation and informed decision making. It allows you to do the entitlement verification interactively or automatically. You can perform entitlement on a Support Case or Work Order. In the Interactive entitlement process, all the relevant warranties and service contracts are listed. You can select the required warranties or service contracts to entitle the customer. In the Auto-entitlement process, you can create rules to perform entitlements automatically for a Case or Work Order.