• IoT Events - Various events that are supported, and the class names of the web service to be invoked on their occurrence.

• Installed Product Lookup - Mapping between one or more fields in your platform that form the unique external identifier to a unique field in ServiceMax's Installed Product object.

• Prerequisites to connect to the IoT platform:

◦ Establish a connection between your IoT platform and the Salesforce organization.

◦ Create rules and conditions on your platform, to identify the event occurrence and initiate a request to ServiceMax.

◦ Develop the necessary setup to invoke the correct IoT event in ServiceMax, and pass all the required data in the defined format.

• Invoke ServiceMax Standard Events for creating records. You can invoke a ServiceMax IoT event using its REST endpoint URI and pass the required request payload. For specific endpoints of the standard IoT events and expected request payload, see Standard Events.

• Develop custom events in ServiceMax if the standard events do not meet your business requirements:

◦ Develop the required web services. For more information, see IoT Events.

◦ Associate the event names to corresponding web services. For more information, see IoT Setup.

◦ Optionally, configure mapping between any Installed Product field and your product's/asset's fields to uniquely identify install products in ServiceMax. For more information, see Installed Product Lookup Setup.