ServiceMax IoT feature allows the machines with smart sensors to detect any potential break-down or repair or maintenance requirement, and automatically create service requests for those incidents.

If you enable the IoT, you can maintain the equipment when there is an actual need, rather than relying on a regular maintenance schedule or repairing it after it breaks down. You can configure to create Work Orders, Cases, or Service Requests, and also update technical attributes of the Installed Product (equipment) using the out-of-the-box configurations provided in the ServiceMax package. You can also create records for other standard objects or custom objects by writing custom web services extending ServiceMax's IoT framework.

ServiceMax and PTC together provide a fully integrated solution that seamlessly combines IoT machine data with a field service delivery system, thus connecting smart products to the leading field service software and providing a comprehensive IoT platform. While PTC integration helps deliver diagnostics, contextual repair procedures, and even remote access to installed assets, ServiceMax provides complete field service capabilities. This results in happy customers and improved first-time fix rates. To know more about the ServiceMax and PTC's integrated solution, contact your ServiceMax representative.