ServiceMax AI for End Users

Service Modules > ServiceMax AI > ServiceMax AI for End Users

ServiceMax AI brings intelligent, contextual assistance directly into the tools you work with every day. Embedded within ServiceMax applications such as Go, Zinc, and Salesforce Web, ServiceMax AI helps you quickly find relevant information, understand service records, and complete routine tasks more efficiently using natural‑language interaction. This helps to reduce manual effort and surface insights from service data, to work faster, make informed decisions, and stay focused on delivering effective service outcomes.

Benefits of ServiceMax AI

ServiceMax AI provides role‑specific assistance to help end users quickly access information and work more efficiently within ServiceMax applications.

User Persona	Benefits
Technicians	Helps you get quick answers while working on service records. You can ask questions on work orders, assets, and cases to find relevant details. This reduces time spent searching and helps you complete jobs faster.
Dispatchers	Helps you retrieve service record details without manual lookups. You can ask questions on work orders, locations, and cases to confirm information. This supports faster coordination and day‑to‑day dispatch decisions.
Service Managers	Helps you understand service records using natural‑language questions. You can review details across work orders, products, and locations in one place. This reduces navigation time and supports informed follow‑up.

Prerequisites
To enable ServiceMax AI for end users, ensure the following: • You must ensure the administrator assigns the necessary permissions before using ServiceMax AI Chat. • Your user profile has permissions to view relevant records.

ServiceMax AI Support for ServiceMax Objects

ServiceMax AI Chat provides assistance for the following objects:

• Account

• Case

• Installed Product

• Location

• Product

• Work Order

Access any of these object records in Go or Zinc to interact with ServiceMax AI Chat and ask contextual questions, such as the SLA of a work order or the business hours of a location.