Using Multilingual Support
End users can interact with AI Chat in their preferred language. The AI automatically detects the language of the query and responds accordingly. This feature enhances user experience by allowing natural language conversations without requiring manual translation. Users benefit from localized UI labels and system messages, making the interface intuitive and accessible.
Use Cases
The following list represents some use cases for multilingual support:
• A technician asks a question in Japanese and receives a response in Japanese.
• A support agent types a query in French and sees the AI respond in French.
• A user selects an unsupported language and sees the UI default to English while still receiving responses in the query’s language.
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Prerequisites
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• Language preference must be set in the user profile. For more information, see Language Support.
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To use multilingual support, perform the following steps.
1. Open the ServiceMax Go app and tap the AI Chat button.
The ServiceMax AI Chat is displayed with UI labels and system messages reflect the selected language.
2. In the input field, type your question in your preferred language and tap the Send button.
The AI responds in the same language as the query.
Language support in AI Chat empowers users to communicate naturally and effectively. It reduces language barriers, improves comprehension, and enhances the overall usability of the AI system.