The section lists the features introduced in the Asset 360 24R2 release.

End users can now bulk-load asset field criteria for a PSC search. For example, users can upload a .csv file containing asset serial numbers or other matching information as columns in a table. The bulk-loaded asset criteria are then used to generate PSC result lines for the asset records matching the criteria.

For example, end user can upload a .csv file containing serial numbers of 1000 assets that they want to recall. They can create a PSC that generates return orders for these assets.

The Bulk Load Asset Criteria component is added to the Product Service Campaign Lightning record page layout. Using this component, end users can upload the .csv containing asset criteria.

This capability helps users to:

For more information, see Bulk-Loading Asset Criteria.

SFDX command plugins have now been changed to SF-style commands.

It is recommended that the administrator use SF-style commands to migrate the configuration items from one Asset 360 org to another. The Retrieve, Validate, and Deploy SFDX-style commands have been replaced with SF-style commands.

This change aligns with Salesforce deprecating the SFDX-style commands and recommending using SF-style commands.

For more information, see SF Command Plug-ins for Migration.

To align with PTC’s model-based closed-loop digital strategy, a process is introduced that automatically sends incidents identified by the service organizations. It also sends any product-related feedback to the product design and quality teams to:

To achieve this, a new setup configuration option, named Issue Report Setup, has been introduced.

Administrators can configure the Issue Report option and add it as a wizard step to the Work Order or Installed Product object. This gives them a key role in the process, and ensures its smooth operation.

Technicians can access the Issue Report option in the web and SFS app to submit any issues or provide product feedback directly to the product engineering team for further evaluation and resolution. Technicians can attach files with the issue report.

For more information on configuration, refer to Configure Issue Report and Feedback.

For more information on submitting an issue report and product feedback, refer to Submit on Web or Submit on the SFS Mobile App.

The Asset 360 Admin Setup now has new module called Mobile Configuration.For SFS users, administrators can create configuration to enable access to A360 mobile components at user level or profile level. A default mobile configuration has been seeded. If SFS user has no predefined assignment, then the default mobile assignment is applied.

For more information, refer to Mobile Configuration.

A new system setting has been introduced in the Asset 360 Setup screen, allowing business administrators to enable or disable the packaged standard flows.

The setting takes precedence over the individual flow-level setting. It eliminates the need to deactivate package flows again that are activated by the Salesforce platform during package upgrade.

For more information, refer to Package Flow Management.

ServiceMax has launched a Parts Planning and Optimization feature powered by Servigistics. This functionality enables organizations to optimize inventory levels at their Field Stocking Locations. It extracts demand details, parts master data, product replacement information, current inventory levels, and inventory locations from ServiceMax. These inputs are processed through Servigistics’ optimization algorithms, which then provide optimized inventory levels by location and product.