Issue Report Setup
As an A360 admin, you can configure the PLM — Issue Report and Feedback feature for ServiceMax Asset 360. The Product Lifecycle Management (PLM) integration with Asset 360 enables field engineers and service team members to share the asset-related report and feedback directly to the PLM internal teams from the Asset 360 application.
Use Cases
The following list represents the benefits and use cases of the feature in the Asset 360:
• Enables web-based users like Call Center technicians and Remote Service Engineers to capture feedback or document issues for an asset without navigating away from the relevant Work Order or Asset record.
• Provides functionality to technicians out in the field who need to use the SFS mobile app to report on an incident they witness while servicing an installed asset.
• Facilitates the proactive handling of non-conformance issues by providing PLM teams with necessary insight, empowering them to prevent future recurrences.
End-to-End Process
The following content represents different phases on the end-to-end process to submit the issue report and product feedback.
2. Administrators configure the target object with the
Issue Report Wizard step. Ensure that the object must have a lookup reference to the Asset object. For more information, refer to
Add Wizard Step for Issue Report.
3. For enabling the feature in the SFS mobile app, administrators configure the
Issue Report/Feedback Wizard as a quick action for the SFS mobile app. For more information, refer to
Add Quick Action for SFS app.