Configuring Service Analytics Dashboards
The following step-by-step configurations are required before adding the Service Analytics dashboards.
1. Install the ServiceMax A360 Service Analytics package on top of your ServiceMax Asset 360 package. For more information, refer to the Install Service Analytics Package section.
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The Service Analytics package must be installed only on the ServiceMax Asset 360 Spring '22 and above versions package.
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2. Assign permission sets for using Asset 360 Analytics. For more information, refer to the Assign Permission Sets for CRM Analytics section.
3. Enable CRM Analytics from your Org. For more information, refer to the Enable CRM Analytics section.
4. Create a CRM Analytics application in Analytics Studio using the Service Analytics template. For more information, refer to the Create Service Analytics App section.
5. Add the Service Analytics dashboard to the Asset 360 Analytics app. For more information, refer to the View Service Analytics Dashboards section.