Service Modules > Scheduling and Optimization > Service Board > Service Board Usage and Configuration > Service Board for Administrators > Scheduler and Crew Manager Configuration > About Schedule Optimization and Project Management > Schedule Optimization Monitoring and Analytics > Generating Scheduling Analytics Reports
Generating Scheduling Analytics Reports
Scheduling Analytics Reports provide user-level insights to extend your ability to monitor and analyze Appointment Proposal and Schedule Proposal, along with additional Service Board usage data. You can generate reports for specific users, groups, and time ranges, retrieve report data in .csv format, and save your report-generation settings as templates that you can reuse and update as your needs dictate.
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• You must have the System Administrator role to generate Scheduling Analytics Reports.
• If Scheduling Analytics Reports are not enabled for your Service Board tenant, the following message appears: This tenant is not configured to support scheduling analytics reports. Contact ServiceMax Support. Only ServiceMax Support can enable this functionality.
To generate Scheduling Analytics Reports:
1. In Max Admin, do one of the following:
◦ Click System Management () > Generate Scheduling Report.
◦ On the Scheduling Analytics - 1 week dashboard, in the Scheduling Analytics Actions dashlet, click Generate Scheduling Report.
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If Scheduling Analytics is not enabled for your Service Board tenant, an error message appears and informs you to contact ServiceMax Support to enable the functionality.
2. In the Scheduling Analytics Report dialog box, complete the fields as follows.
Field
Options
Description
Report Template
Existing
Select a previously saved report template.
New Template
Enter the name you want to use for a new report template.
Time Range
• Last 5 minutes
• Last 30 minutes
• Last 60 minutes
• Last 3 hours
• Last 6 hours
• Last 12 hours
• Last 24 hours
• Last 3 days
• Last 7 days
• Last 1 month
• Last 3 months
• Last 6 months
Click a relative time range.
Custom
To view data for specific dates, select this option, and then click inside the Start and End fields to use the drop-down date and time picker to specify values.
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• The End field is optional. If this field is empty, the current time is used as the end time value by default.
• Time values are formatted based on configured Default Date Format and Default Time Display Format values in related User Preference records.
• Report generation for periods longer than 12 months is not supported.
User Groups
Searchable field
You must select at least one group.
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Reports include data for all users in selected groups. To see the users in a group, open its record in Max Admin and check the Users tab.
Columns
SCH PROPOSED
Total number of times that users invoked the Propose Schedule option.
SCH SAVED
Total number of times that users saved generated Schedule Proposals.
SCH INITIATED
Total number of times that Schedule Proposal request payloads were successfully sent to the optimization engine.
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In some cases, Schedule Proposal requests are not sent to the optimization engine due to errors such as back-end validation failures.
APPT PROPOSED
Total number of times that users invoked the Propose Appointment option.
APPT SAVED
Total number of times that users saved generated Appointment Proposals.
JOB TABLE
Total number of times that users clicked Job Table With Filters.
CHANGE RESOURCE LIST VIEW
Total number of times that users changed the Resource List view in the Scheduler tab.
JOBS DISPATCHED
Total number of times that users successfully dispatched Jobs (including manual scheduling) and saved dispatched items in the Multi-Resource Assignment Calendar.
MAP PANEL
Total number of times that users opened the Map Panel on the Scheduler tab by clicking the Map icon in the top right corner of the Scheduler Calendar or Show Route on the Resource Action Menu.
NEARBY JOBS
Total number of times that users invoked the Nearby Jobs option.
RECOMMEND RES
Total number of times that users invoked the Recommend Resources option on the Job Action Menu
SEARCH JOB LIST
Total number of times that users performed searches in the Job List.
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This column does not include search data in the Job Search list.
SEARCH RESOURCES
Total number of times that users performed Resource searches in the Scheduler tab.
SHIFT EXCEPTION CREATED
Total number of times that users successfully created new Shift Exceptions in the Scheduler tab.
User object fields
Select one or more User fields.
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• Country Code is a user attribute that is not a field of the User object. The value of this column is derived from the IP address from which users most recently used Service Board.
• By default, the Username field of the User object is always included in reports in the first and second column. You cannot remove or reorder this field.
Group object fields
Select one or more Group fields.
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By default, the Name field of the Group object is always included in reports in the first and second column. You cannot remove or reorder this field.
3. After you define reporting criteria, do one of the following:
◦ To generate a report without saving your updates to an existing template or creating a new template, click Generate.
◦ To save an updated or new template and generate a report, click Save, and then click Generate.
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• Standard fields such as Created By, Created On, and Owner are not available for Scheduling Analytics Reports. Only fields with the String, Boolean, Email, Timestamp, Relationship, and Dynamic Relationship data types can be included in reports.
• You must select at least one Scheduling Analytics data field.
• In the Selected Groups and Selected Columns lists, fields appear highlighted in gray and are not added to the report template until you click Save. You can drag and drop selected columns to reorder their sequence in generated reports.
4. To retrieve report results in .csv format, after report generation is complete, in the bottom right corner, in the status notification, click Download.
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