Service Modules > Scheduling and Optimization > Service Board > Service Board Usage and Configuration > Service Board for Dispatchers and Crew Managers > Scheduling Appointments and Events > Working With Appointments > Working With Shift Exceptions > Creating and Updating Shift Exceptions
Creating and Updating Shift Exceptions
You can create, update, and delete shift exceptions only on the Scheduler Calendar.
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Shift exceptions are not supported for Crews.
To create and update shift exceptions:
1. To create a shift exception, on the Scheduler Resource List, click a Resource Card, and then click Resource Action Menu > Create Shift Exception.
2. In the Create Shift Exception dialog box, complete the fields with appropriate values, and then click Create.
3. To update or delete a shift exception, click its block, and then on the context menu, click Edit Shift Exception or Delete Shift Exception.
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• The Break (Available - Break During Work Hours) shift segment type is not supported.
• If you select the same shift segment type as that of the shift in which you create a shift exception, errors are generated and no exception is defined.
• After you update or delete a shift exception, travel times for all overlapping Appointments are automatically recalculated.
Creating and Updating Shift Exceptions in Classic Mode 
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The Classic user interface retires on November 8, 2026. All features are available in the Service Board Modern interface. We recommend switching to Service Board Modern at your earliest convenience to access the latest features.
You can create, update, and delete shift exceptions only on the Scheduler Calendar.
* 
Shift exceptions are not supported for Crews.
To create and update shift exceptions:
1. To create a shift exception, on the Scheduler Resource List, click a Resource Card, and then click Resource Action Menu () > Create Shift Exception.
2. In the Create Shift Exception dialog box, complete the fields with appropriate values, and then click Create.
3. To update or delete a shift exception, click its block, and then on the context menu, click Edit Shift Exception or Delete Shift Exception.
* 
• The Break (Available - Break During Work Hours) shift segment type is not supported.
• If you select the same shift segment type as that of the shift in which you create a shift exception, errors are generated and no exception is defined.
• After you update or delete a shift exception, travel times for all overlapping Appointments are automatically recalculated.
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