Configuring Initial Sync for First Scheduled Time Tracking
If your organization's reporting requirements include tracking the times at which Jobs are first scheduled, you must configure the Initial Sync Jobs initial sync action to include the Salesforce First Scheduled Time field. For more information, see About First Scheduled Time Tracking in Service Board for Administrators.
To configure initial sync for first scheduled time tracking:
1. In Max Designer, click Developer Tools (
) > , and then in the list view, click Initial Sync Jobs.
) > , and then in the list view, click Initial Sync Jobs.2. On the record page, in the Query URL field, add the following field into the SELECT statement, and then in the top left corner, click Save and Close (
).
).SVMXC__FirstScheduledDateTime__c
3. Click Developer Tools () > , and then in the list view, click Job Initial Sync Template.
) > , and then in the list view, click Job Initial Sync Template.4. On the record page, in the Custom Field Mappings field, add the following JSONfield mapping code, and then in the top left corner, click Save and Close ().
)."svmx_first_scheduled_time": "isoDateFormat(SVMXC__FirstScheduledDateTime__c)"