Technician Route
A route is one day’s work for a technician scheduled by RTO. Route includes work order events, drive times, and the activities performed by the technician in a day. RTO schedules routes for all the technicians in the territory or a service team for each day.
Based on the Dispatch Threshold value set in the RTO dispatch process, one of the following conditions are true at any point of time:
• Some part of the technician route is within the dispatch threshold time window.
• The entire route of the technician is within the dispatch threshold time window.
• The technician’s route is not within the dispatch threshold time window.
Based on the conditions, RTO perceives parts of the technician route as optimizable or unoptimizable. The following table depicts the scenarios:
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Route Scenario
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Example
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The part of the technician route that is currently within the dispatch threshold time window is considered unoptimizable by RTO. It does not schedule or optimize any events in this time.
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If dispatch threshold is 24 hours and the technician business hours are 8 AM-5 PM, the technician route is always considered unoptimizable, as it is within the dispatch threshold window.
If the current time is 10 AM, the next day's route is also partially unoptimizable.
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The part of the technician route that currently is outside the dispatch threshold time window is considered optimizable by RTO. This portion of the technician route is available for scheduling and optimization by RTO.
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If dispatch threshold is 2 hours and the technician business hours are 8 AM-5 PM, the technician route is partially optimizable. If current time is 8 AM, RTO does not optimize the route till 10 AM. The rest of the route is open for scheduling and optimization by RTO.
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The following topics depict how events are scheduled within a technician route in various scenarios and how drives times are calculated:
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