Service Modules > Scheduling and Optimization > Schedule Optimization > Schedule Optimization for Dispatchers > Real-Time Optimization Guidelines > Automated Scheduling by Real-Time Optimization > Technician Route > Non-Work Order Events
Non-Work Order Events
This topic illustrates how travel times are calculated for non-work order events.
Example 1
The following are the parameters:
• Technician/Territory Working Hours: 8 AM TO 5 PM
• Before the shift begins, technicians should drive on their own time for up to (Minutes): 60 Mins (set at Dispatch Process level)
• After the shift ends, technicians should drive on their own time for up to (Minutes): 60 Mins (Set at Dispatch Process level)
The following table lists the scheduling details, with examples.
Event Start Time
Event End Time
Event Assignment
Work Order Marked Locked By DC?
Travel Time to Work Order Location
Travel Time Back to Home Base Location
Notes
8:00 AM
10:30 AM
Non-work order event
NA
No
Yes
• Travel time to the non-work order event location will not populate because the event start time is as same the technician working hours start time.
• Travel time back to the home base location will be calculated if there are no work orders or events scheduled after the manual assignment.
7:00 AM
10:30 AM
Non-work order event
NA
No
Yes
• Travel time to the non-work order event location will not populate because the event start time is before the technician working hours start time.
• Travel time back to the home base location will be calculated if there are no work orders or events scheduled after the manual assignment.
7:00 AM
7:00 PM
Non-work order event
NA
No
No
Travel time to the non-work order event location and travel time back to the home base location will not populate because the event start time is before the technician working hours start time and the event end time is beyond the technician Working hours end time.
8:00 AM
7:00 PM
Non-work order event
NA
No
No
Travel time to the non-work order event location and travel time back to the home base location will not populate because the event start time is same as the technician working hours start time and the event end time is beyond the technician working hours end time.
8:00 AM
5:00 PM
Non-work order event
NA
No
Yes
• Travel time to the non-work order event location will not populate because the event start time is as same the technician working hours start time.
• Travel time back to the home base location will be calculated as the event end time is same as the technician working hours end time.
3:00 PM
7:00 PM
Non-work order event
NA
Yes
No
• Travel time to the non-work order event location will be calculated if is has address details.
• Travel time back to the home base location will not populate because the event end time is after the technician working hours end time.
9:00 AM
11:00 AM
Non-work order event
NA
Yes
Yes
• Travel time to the non-work order event location and travel time back to the home base location will populate because the event start and end time are within technician working hours.
• Travel time back to the home base location will be calculated if there are no work orders or events scheduled after the manual assignment.
8:05 AM
9:05 AM
Non-work order event
NA
Yes
Yes
• Travel time to the non-work order event location will be calculated, as the travel before the shift begins field value is defined in the dispatch process.
• Travel time back to the home base location will be calculated if there are no work orders or events scheduled after the manual assignment.
8:05 AM
9:05 AM
Non-work order event
NA
No
No
The event will be rejected if the travel time needed to reach the event is more than the following:
The value configured before the shift begins + value from the technician working start to event start time
For example, the event will be rejected if the travel time needed is 70 minutes, as the available time is just 65 minutes.
Example 2
The following are the parameters:
• Technician/Territory Working Hours: 8 AM TO 5 PM
• Before the shift begins, technicians should drive on their own time for up to (Minutes): 0 Mins (set at Dispatch Process level)
The following table lists the scheduling details, with examples.
Event Start Time
Event End Time
Event Assignment
Work Order Marked Locked By DC?
Travel Time to Work Order Location
Travel Time Back to Home Base Location
Notes
8:05 AM
9:05 AM
Non-work order event
NA
Yes
Yes
• Event will be rejected if the travel time needed from the technician home location to the non-work order event location is more than 5 minutes.
• Event will be accepted if the travel time needed is less than or equal to 5 minutes.
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