Service Modules > Scheduling and Optimization > Schedule Optimization > Schedule Optimization for Dispatchers > Real-Time Optimization Guidelines > Automated Scheduling by Real-Time Optimization > Technician Route > Schedule Optimization-Assigned Events
Schedule Optimization-Assigned Events
This topic illustrates how travel times are calculated for events assigned by Schedule Optimization.
Example 1
The following are the parameters:
• Technician/Territory Working Hours: 8 AM TO 5 PM
• Before the shift begins, technicians should drive on their own time for up to (Minutes): 60 Mins (set at Dispatch Process level)
• After the shift ends, technicians should drive on their own time for up to (Minutes): 60 Mins (Set at Dispatch Process level)
The following table lists the scheduling details, with examples.
Event Start Time
Event End Time
Event Assignment
Work Order Marked Locked By DC?
Travel Time to Work Order Location
Travel Time Back to Home Base Location
Notes
8:00 AM
10:30 AM
Schedule Optimization Assignment
FALSE
Yes
Yes
• Work order is not locked by DC, hence both travel time to the work order location and travel time back to home base location will be populated.
• Travel time back to the home base will be populated if there are no work orders or events scheduled after the manual assignment.
• Travel time to the work order location will be calculated and will be before the business hour start if the Drive on own time (before) field value specified in the dispatch process and the required drive time to the work order location is less than or equal to 60 minutes.
8:15 AM
10:00 AM
Schedule Optimization Assignment
FALSE
Yes
Yes
• The travel time needed to reach the work order location is 75 minutes. Hence, the technician will start driving at 7:00 AM as the Drive before shift starts field value is configured as 60 minutes and the technician will reach the work order location at 8:15 AM.
• Travel time back to the home base will be calculated if there are no work orders or events scheduled after the manual assignment.
8:00 AM
5:00 PM
Schedule Optimization Assignment
FALSE
Yes
Yes
• Work order is not locked by DC, hence both travel time to the work order location and travel time back to the home base location will be populated.
• Travel time to work order location will be calculated and will be before the business hour start if the Drive on own time (before) field value is specified in the dispatch process and the required drive time to the work order location is less than or equal to 60 minutes.
3:30 PM
5:15 PM
Schedule Optimization Assignment
FALSE
Yes
Yes
Travel time to the work order location and travel time back to home base location will be populated.
9:00 AM
11:00 AM
Schedule Optimization Assignment
FALSE
Yes
Yes
• Travel time to the work order location and travel time back to the home base location will be populated, because the work order event start and end time are within technician working hours.
• Travel time back to the home base location will be calculated if there are no work orders or events scheduled after the manual assignment.
8:05 AM
9:05 AM
Schedule Optimization Assignment
FALSE
Yes
Yes
• Travel time to the work order location will be calculated, as the travel before the shift begins value is defined in the dispatch process.
• Travel time back to the home base location will be calculated if there are no work orders or events scheduled after the manual assignment.
4:00 PM
5:00 PM
Schedule Optimization Assignment
FALSE
Yes
Yes
Travel time to the work order location and travel time back to the home base location will be populated.
Example 2
The following are the parameters:
• Technician/Territory Working Hours: 8 AM TO 5 PM
• Before the shift begins, technicians should drive on their own time for up to (Minutes): 0 Mins (set at Dispatch Process level)
The following table lists the scheduling details, with examples.
Event Start Time
Event End Time
Event Assignment
Work Order Marked Locked By DC?
Travel Time to Work Order Location
Travel Time Back to Home Base Location
Notes
8:05 AM
9:05 AM
Schedule Optimization Assignment
TRUE
Yes
Yes
• If the drive time needed to reach the work order location is 5 minutes, the work order will be assigned.
• Travel time back to the home base location will be calculated if there are no work orders or events scheduled after the manual assignment.
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