Service Board now includes support for Work Plansand Tasks, which were previously available for scheduling only in ServiceMax Core Foundation. Users can now view Work Plans and Tasks, and schedule these items to specific Resources.

In previous releases, the scheduling horizon for Appointment Proposals and Schedule Proposals was based on strict intervals, such as 24 hours, that started from the current time and could extend into working hours on the following day. Starting in this release, users can configure the Horizon Calculation option to generate proposals that use a scheduling horizon that starts at the current time and ends within defined working hours on the current day.

In previous releases, users had the capability to configure Preferred Resources for Resource Recommendations and Schedule Proposals. This release adds Job Resource Preference functionality that allows users to configure Preferred Resources, Mandatory Resources, and Prohibited Resources.

The Scheduling Analytics Report is enhanced with additional metrics to deepen insights into how users work with Service Board.