To provide better awareness of connectivity status, ServiceMax Go now displays improved online and offline banners and removes intrusive offline toasts. The app continuously monitors network connectivity and displays persistent banners on key screens when the user goes offline or comes back online.

Additional improvements include enhanced banner visibility on tablets and in split-screen mode.

This ensures technicians are always informed about their connectivity, helping them plan sync operations and avoid data loss. For example, a technician in a remote area will see a clear banner indicating offline status and can take appropriate action.

For more details, refer to Go App Navigation.

To enhance error resolution and user experience, ServiceMax Go introduces user experience improvements for sync conflicts and errors. The verbiage on conflict screens is updated for clarity, and the conflict or error detail screens are redesigned for better usability.

These changes help technicians quickly understand and resolve sync issues, reducing downtime and frustration. For instance, clearer messaging and improved layouts enable field users to identify and address data conflicts without extensive support intervention.

For more details, refer to View Conflicts.

The ServiceMax Mobile Console now provides enhanced visibility and reporting for the Reset App activity.

Administrators can view a dashboard that visualizes the number of unique users who have performed the Reset App action, segmented by recent time periods. Additionally, administrators can download a detailed report of Reset App activity, including user IDs and timestamps, directly from the Insights section. These improvements make it easier to monitor user engagement and troubleshoot issues related to app resets.

Key capabilities include:

Administrators use the Reset App Activity dashboard to quickly verify whether technicians have performed the required Reset App action, which is necessary to download the latest configuration updates. The dashboard visually displays the number of unique users who have reset the app within specific time periods, such as the last 24 hours, between 24 and 48 hours, and older than 48 hours, making it easy to identify users who have not yet completed the reset. This enables administrators to ensure that all technicians are working with the most up-to-date configurations and to follow up with those who may have missed this critical step. As a result, the dashboard helps maintain operational accuracy and reduces the risk of outdated settings in the field.

For more information, refer to Sync Insights.

To provide a consistent and predictable workflow for technicians, ServiceMax Go now respects the SFM Wizard sequence as defined in the SFM Lightning Wizard.

Administrators can enable the new SFM Wizard Sequence option in Mobile Console. With this update, when the SFM Wizard Sequence setting is enabled, the Go app displays SFM Wizards in the exact sequence configured in SFM Lightning Wizard. The sequence is respected only for SFM Wizards, not for individual wizard steps.

For field service teams, this feature ensures that technicians follow the correct process steps as designed by administrators, reducing errors and training time.

This feature applies only to SFM Wizards, not to individual wizard steps.

For more details, refer to Enable SFM Wizard Sequence.

For more information, refer to Enable SFM Wizard Sequence.

The Go app preferences are now migrated from local app cache to Salesforce database. This enhancement ensures that user preferences persist across device resets, app reinstalls, and device switches, providing a seamless and consistent experience for all users.

Key capabilities include:

Administrators must assign the following permissions to the technician profile before technicians update the Go app to the 13.0 version:

For more details on the prerequisites, refer to the Community Post on User Preferences.

For more details, refer to Go App General Settings.