Release Information > Release Notes > AI Release Notes
AI Release Notes
Release Date: June 11, 2026
AI Server Version: 6.0
This page provides an overview of the latest ServiceMax AI release, highlighting new features, key enhancements, and product capabilities. It lists quick summaries to help you understand updates and plan implementation effectively.
Key Highlights:
• Introduced Troubleshooting Agent: Surfaces similar past work orders with their issues and resolutions, providing a concise problem and solution overview. Helps technicians compare outcomes and make informed decisions; does not automate decisions.
• AI Chat support in Windows Go: Provides in‑context AI assistance within the mobile workflow, with responses grounded in the active record and links to related ServiceMax data.
• Capture Knowledge articles from Zinc Hotline chats: Converts Hotline chats into Knowledge Memos that the Knowledge Access agent can reuse to answer similar questions in the future, reducing repeat queries and dependence on individual experts.
• AI run trace log from AI Usage: Provides detailed trace log visibility for individual AI runs in AI Usage, supporting deeper troubleshooting and easier sharing of execution details with support.
• AI Console navigation and usability improvements: Simplifies navigation between pages, improves readability of run details, and clarifies AI Action responses.
Release Resources
• What’s New: Discover the latest features introduced in this release.
• What’s Enhanced: Elevate your experience with key feature enhancements.
• System Requirements: Verify the minimum system requirements.
• Data Model Changes: Understand the data model changes in this release.
• Known Issues/Limitations: Avoid potential problems by reviewing known issues and limitations.
• Fixed Issue List: View the list of issues resolved in this release.
• ServiceMax AI: Refer the Online Help for expert guidance on ServiceMax AI features.
Related Topics
• AI Patch Releases: View the list of issues resolved in the patch releases.
• Release Schedule: View the release schedule for ServiceMax Core products.
• Release Compatibility Matrix: Verify compatibility across the latest active maintenance window versions for AI, Go, Engage, and all client packages.
• Core Release Notes: Get the latest information on new features and updates for ServiceMax Core.
• Core-Feature Based Release Notes: Explore feature progression across release trains within the active maintenance window.
• Go Release Notes: Get the latest information on new features and updates for the Go mobile app.
• AI Feature Progression: Understand the feature-progression through each releases and view archived release notes.
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