AI Usage now supports viewing detailed trace logs for individual AI runs. This enhancement extends visibility beyond summary‑level information by exposing execution‑level details, enabling deeper insights on run behavior and execution flow.

Administrators can view the trace log information for the specific AI run in the ServiceMax AI Analytics dashboard. Also, can manually copy the log based on their requirements. The log contains technical trace information for that specific run and supports deeper analysis during troubleshooting or when sharing details with ServiceMax support.

For more information, see Viewing Run Trace Logs.

The AI Console includes navigation and usability enhancements that improve readability, interaction, and interpretation of run details. These changes simplify movement between console pages and enhance clarity when reviewing AI activity.

Administrators can open AI Console pages in a new browser tab using standard right‑click actions, making it easier to switch between views. AI Action responses in the usage details view display clearer formatting, with readable line breaks and clickable record names. Visual indicators also improve clarity when reviewing allowed transactions. These changes reduce navigation effort and improve readability without requiring any new setup.