Core 30.0
Release Date: June 11, 2026
Key Highlights
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• Task Dependency and Scheduling Constraints: Define task-level dependencies with timing offsets in Work Plans to control task sequencing, prevent overlaps, ensure predictable scheduling and guide service engineers through a real-time, blocker-aware task list.
• Modernized Service Tasks Interface: Use the redesigned work plans and task interface with smart navigation, instant one-click completions, and clearer visual status tracking to save you time and keep your team focused on what matters.
• Effortless Task Replication: Introducing Repeat Task to instantly clone task details and dependencies without manual entry, with automatic status resets and easy re-sequencing tools.
• Localization for Work Plans and Tasks: Automatically displays plan names, descriptions, and task instructions in the user's language to enhance clarity and usability for global teams.
• Interactive Entitlements for Service Products and Work Plans: View coverage match details, preview work plan pricing, and track user notes in a separate field from entitlement notes, giving users the information needed to make the right decisions when assigning coverages. Additionally, billing information on work details now features dedicated unit price and currency details.
• Overloaded SBOM Filtering with Options and Choices: Maintain a single Product Structure across configuration variants and filter the SBOM dynamically using product options, option choices, and installed product configuration to surface only the parts relevant to the equipment serviced.
• SFM Field Help Text: Configure label override, info tooltip, and placeholder text for fields in SFM web layouts to guide end users at data entry and reduce errors.
• Current Record Literals in Lookup Advanced Filters: Current Record and Current Record Header literals allow to compare values between the current record and related records to return only context-relevant results for selection during data entry.
• Technical Attribute Template Match Rules: Apply the most relevant Technical Attribute Template using rule-based match on Installed Product fields, in addition to Product, Product Line, and Product Family.
• Field Change Order Enhancements: Search Installed Products using lookup-based technical attributes, navigate FCO console stages directly from the progress bar, and load additional matching FCOs in batches from the Assign to FCO wizard.
• Timesheet Enhancements: Include manual time entries from the Go app and web in daily summary and business hours calculations, and keep time entries in sync when associated Work Detail Lines, Tasks, or Events are updated.
• Included Services for Product Service Lines: Select from a list of included services during interactive entitlement of product service lines, with service-based pricing applied automatically during Get Price.
• Migration Tool – Work Plan Management: Migrate Work Plan Auto-Assignment Rules, Entitlement Rules, and Part Settings between source and target orgs.
• Help AI in ServiceMax Help Center: Ask questions in plain, conversational language to the help assistant and receive instant, context-aware answers without searching documentation, using an intuitive question and answer interface available 24/7, with feedback to improve responses and the ability to export conversations as PDF for reference.
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Release Resources
Access detailed resources for the Core 30.0 release using the following topics.
Discover the Features
• Core Feature Progression: Explore feature progression across release trains within the active maintenance window.
• What's New: Discover the latest features introduced in this release.
• What's Enhanced: Elevate your experience with key feature enhancements.
• What's Changed: Review essential modifications to behaviors, settings, and interfaces in this release.
Plan Your Upgrade
• Upgrade Considerations: Review the key items to check before upgrading.
• Core Package Flows: Follow the required sequence for deploying all necessary packages.
• Data Model Changes: View the complete list of all data model updates included in this release.
• Release Compatibility Matrix: Verify compatibility across the latest active maintenance window versions for Go, Engage, and all client packages.
Install and Configure
• Configuration Settings: Review all changes made to configuration settings in this release.
• Package Installation: Access direct installation links for the ServiceMax Core package.
Additional Release Resources
• Salesforce Release Updates: Check ServiceMax assessment status for recent Salesforce Release Updates.
• System Requirements: Verify the minimum system requirements.
• Fixed Issue List: View the list of issues resolved in this release.
• Known Issues/Limitations: Avoid potential problems by reviewing known issues and limitations.
Release Resources for Mobile Apps
• Go Releases: Get the latest information on new features and updates for the Go mobile app.
• Engage Releases: Get the latest information on new features and updates for the Engage mobile app.
• Zinc Releases: Get the latest information on new features and updates for the Zinc mobile app.
Add-On Packages
• DataGuide Releases: Get the latest information on new features and updates for DataGuide.
• AI Releases: Get the latest information on new features and updates for AI.
• Service Board Releases: Get the latest information on new features and updates for Service Board.