Some Knowledge Access document uploads can take longer or fail and require a retry. This issue occurs when users upload multiple documents at the same time, because the system scans each file for antivirus protection, which increases processing time during concurrent uploads.

5.0

25.2

The AI action in SFA is executed by the user who has the AI license, so that the user’s permissions are enforced. Record links are shown unless the user does not have permission to access a specific record or object.

4.0

25.2

The word Source in the SFA AI Action Response is translated only when the user’s language is the same as the selected language in the org. This is because the execution of updating the field during SFA AI Action happens based on Automated User's context which inherits the org's language and not the user's language who triggered the action

4.0

25.2

The AI Gateway currently takes about 2–3 seconds to initiate a call to the Knowledge Access Agent (KAS). This delay significantly reduces the time KAS has to process and respond, making it difficult to meet the defined 5-second service-level agreement (SLA) for query responses. As a result, even when KAS performs optimally, the overall response time often exceeds the SLA threshold.

2.0

25.1