Release Information > Release Notes > AI Release Notes > Fixed Issue List
Fixed Issue List
Impacted Product and Feature: ServiceMax AI
Release Applicability: 4.0 GA Version
Release Date: December 11, 2025
This following section lists the defects fixed and enhancements addressed in ServiceMax AI 4.0.
Enhancements
The table below lists the enhancements for the patch release.
Case Number
Description
Fixed Version
NA
Automated AI Actions through Service Flow Automation (SFA) allows AI-driven actions, such as Summarize Work Order, to be triggered automatically based on SFA configuration during record creation or update. The output of these AI actions is stored in a designated field, such as a custom Work Order Summary field, making it easy for users to access and review the generated summaries. For more information, see Configuring Automated AI Actions in Service Flow Automation.
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• For Work Orders, the same existing field set (SFA Fields) is used to monitor changes as compared to field set (SFA AI Action) in 25.1.
• For Case, Installed Product and Location, use the sample trigger code published as part of SFA feature to use AI Actions. Admins must update this code to add only those relevant fields whose change must result in AI Action. Admins must update this code to include only the relevant fields whose changes should trigger an AI Action.
September 2025 Patch
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