Use Cases for Go App Technician
The following table lists the key use cases for ServiceMax Go, organized by feature and role.
The following table describes the use cases for Go App features.
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The use cases are based on the standard reference scenario, with Iniscope International as the example organization. For more information, see Standard Organization for Work Order Management.
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Use Case
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Scenario
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Adding an unlisted part during a field service task
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A technician identifies a part not on the recommended list while servicing an SSI 1000 ultrasound machine and adds it directly from the product catalog. The part becomes available for consumption tracking immediately, without delaying the repair. Read more.
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Returning a repairable serialized part after a swap
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A technician swaps a defective probe assembly on an SSI 800 and the Go app prompts a return order for the removed part. The probe routes to the depot for refurbishment, keeping repairable inventory accurate without manual follow-up. Read more.
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Completing a serialized part swap without a return order
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A technician replaces a single-use laser diode module on a Soniscape laser system, and because the part is non-repairable, the return order defaults to false. The swap completes without creating an RMA, reflecting the organization's disposal policy. Read more.
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Preparing for a multi-task work order from the calendar
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A technician views scheduled tasks for a multi-session SSI 1000 service visit in the Go calendar, where each task appears as a distinct calendar entry with links to the Work Order and Work Plan. This gives the technician a clear picture of the day's sequence before arriving at the site. Read more.
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Locating relevant child records on a large work order
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A technician reads the record count badge on each tab of a multi-microscope work order to identify which sections contain data. This eliminates tab-by-tab navigation and keeps the technician focused on completing maintenance tasks. Read more.
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Opening an SFM directly to the most relevant section
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A technician sets the Parts section as the default landing tab for the SSI 800 SFM, opening directly to the relevant section on every visit. The preference persists across app resets and upgrades, removing the need to reconfigure after routine maintenance. Read more.
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Following a mandatory task sequence on a multi-task work order
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A technician works through a sequenced SSI 1000 work order where a power isolation task must complete before the transducer replacement can begin. Blocked tasks display a dependency icon so the technician tracks prerequisites without calling dispatch. Read more.
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Managing concurrent tasks before a final phase
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Two technicians work parallel tasks on a Soniscape laser system where a safety verification and a component calibration must both complete before the final sign-off begins. The sign-off task remains blocked until both conditions are met. Read more.
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