Standard Organization for Work Order Management
Iniscope International is a fictional mid-sized global company with more than 200 employees, headquartered in Denver, Colorado. The company sells medical equipment such as ultrasound machines, microscopes, and lasers to over 1,000 hospitals, laboratories, and research facilities worldwide. In addition to product sales, Iniscope provides field service and repair for medical equipment, including installation, preventive maintenance, and troubleshooting.
All examples, demonstrations, and workflows in different service modules are grounded in this scenario to provide real-world context and improve clarity.
Use Cases
The standard organization, Iniscope, drives the following service module use cases to reflect practical usability and align with real-world tasks.
Work Plans and Task Management
This topic explain how service teams can standardize procedures, manage complex multi-product jobs, and enforce execution consistency across field service operations. For more information, see Use Cases for Work Plan and Task Management.
Preventive Maintenance
This topic explains how service teams plan and generate preventive maintenance work using schedules and templates to ensure timely asset servicing and reduced downtime. For more information, see Use Cases for Preventive Maintenance.
Field Change Order
This topic explains how service teams manage field change orders to track asset updates, execute required changes, and maintain accurate asset records. For more information, see Use Cases for Field Change Order
Investigations
This topic explains how diagnostic context, including observations, root causes, and notes, carries from the Case to the Work Order to avoid repeating previously completed work. Use Cases for Investigations.
Product Structure
This topic explains how service teams filter BOMs by configuration and validate assets to ensure compatible parts are selected on the first visit. For more information, see Use Cases for Product Structure.
Contracts, Warranties, and Entitlements
This topic explains how service teams apply coverage automatically, compare and assign contracts interactively, and update entitlements in real time to ensure accurate billing and consistent SLA compliance. For more information, see Use Cases for Contracts, Warranties, and Entitlements.
Go App
This topic explains how field technicians manage parts, perform task‑based workflows, navigate work orders efficiently, and complete service activities in real time using the Go app to improve productivity and service accuracy. For more information, see Use Cases for Go App Technician.
Zinc App
This topic explains how service teams collaborate in real time, receive remote guidance, capture knowledge automatically, and route support requests efficiently using Zinc to improve resolution speed and reduce equipment downtime. For more information, see Use Cases for Zinc.