Work Order

Installed Product

Choose an Installed Product lookup field, to identify the IB serviced using the work order

Service/Maintenance Contract

Business Hours

Choose a Business Hours lookup field, to identify the working hours applicable for the service contract

Not Applicable

Consider Downtime From

Choose Work Order if downtime should be considered as the difference in time between the configured WorkOrder fields (CreatedOnandFixedOn dates), or Down Time if downtime should be taken from the Downtime records associated with the work order

Work Order

Created On Date

Choose a Date/Time field, to consider as the creation date time of work orders

Work Order

Fixed On Date

Choose a Date/Time field, to consider as the date time at which the issue was fixed