Mobile Applications and Connected Field Service > Zinc > Zinc for Integrators > About ServiceMax Integration > Hotline Link Configuration > Configuring SFM Custom Actions for Hotline Links
Configuring SFM Custom Actions for Hotline Links
After you create custom fields for the object types for which you want to configure Zinc Hotline links, you can move forward to configure SFM Custom Actions.
To configure SFM Custom Actions for Hotline links:
1. On the ServiceMax Setup page, in the Service Flow Manager section, click SFM Actions, and then on the Custom Actions page, in the Manage Custom Actions for list, click the target object, for example, Work Order.
2. In the User-Defined Custom Actions area, click New, and then on the Custom Action details page, in the upper area, complete the fields as follows.
Field
Value
Action Type
App-to-App
Action Title
Zinc Hotline Request
* 
You can define any name you want, which is useful in cases where you are configuring multiple SFM Actions.
Action ID
Zinc_Hotline_Request
Schema Name
https
Path
/cnv
3. Under Define the list of parameters for this action, add the following parameters.
Parameter Name
Parameter Value Type
Parameter Value
participants
Value
The email address for the Hotline to which requests are sent,
title
Field Name
Click a field name that describes the object, for example, Work Order Number. Optional.
body
Field Name
The newly created custom field for the message body, for example, Zinc Message Body.
* 
Optional, except in cases where you use the create parameter to automatically send Messages, for which this value is required.
external_id
Field Name
The newly created custom field for the message ID, for example, Zinc External Id.
create
Value
true
* 
Optional. If you specify this value, a Message with the body specified in the Zinc Message Body value of the relevant custom field is automatically sent. If not specified, users are prompted to create and send new Hotline Requests in Zinc.
4. Click Save & Close, and then repeat the steps for additional objects if needed.
After you configure SFM Custom Actions, you can move forward to create SFM Wizards.
For more information:
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