• Zinc for Field Service Teams: Covers the Zinc capabilities available to field service teams, including Hotlines, Broadcasts, Connected Conversations, and Guest Connect Links. Use this section to understand how to stay connected, access subject-matter experts, and link conversations to service records.

• Zinc for Administrators: Describes the administrative tasks available in the Zinc Administrative Console, such as managing admin roles and permissions, organizations, users, groups, and broadcast settings. Use this section to configure and maintain the Zinc environment for your organization.

• Zinc for Integrators: Explains how implementation teams can integrate Zinc into enterprise IT infrastructure, including user and group sync, single sign-on, ServiceMax integration, and API-based customization. Use this section to connect Zinc with external systems and configure identity management.