About Groups
Zinc Groups can help you stay connected to your colleagues at all times. You can belong to multiple Groups created by other users or by Admins.
Groups are defined as multi-user Conversations. In a Group, you can send messages or photos or videos, share files, and make group calls. All of your Group Conversations appear on the Conversations Tab in your Zinc mobile and desktop apps.
There are three types of Groups:
• Ad-Hoc: Groups are spontaneously created at any time by any user who starts a multi-user Conversation in Zinc. No admins are assigned to these Groups, which cannot receive Broadcasts or be configured with Clear settings.
• Official: Groups are created in the Administrative Console by users who have the Organization Admin or Team Admin roles. Each Official Group has an assigned Administrator, can receive Broadcasts, and is labeled as Official below the Group name on the Group Conversations screen. Official Groups also have a small check mark included in their avatars on their Settings screens. An administrator can also enable restricted messaging on an Official Group, which limits sending messages and starting calls to designated users only. All other members can read messages but cannot compose or send them.
• Hotline: Official Groups created by Admins to address incoming support requests.
Use Case
Collaborating on an Urgent Repair Using an Ad-Hoc Group
Role: Technician
A technician at Iniscope International arrives at a research facility to service an SSI 800 laser system and discovers an unfamiliar hardware fault. The technician starts an ad-hoc group conversation in Zinc and adds two colleagues who have previously worked on SSI 800 units. The group shares photos of the fault, exchanges diagnostic steps, and makes a group call to align on the fix. The technician resolves the issue in a single visit without escalating to a formal support channel, keeping the research facility's equipment downtime to a minimum.
For a full list of use cases of Zinc, see
Use Cases for Zinc.
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