Running On-Demand Sync
You can incrementally sync master data and transaction data on demand by manually invoking single or multiple Initial Sync Action records. This functionality can be useful in scenarios such as phased multi-region rollouts, or after Service Board extended downtime (72 hours or longer).
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• On-demand sync cannot be used to simultaneously update the same Service Board fields that are updated via real-time sync.
• Before you bulk-import master data into Salesforce, be sure to disable Service Board real-time sync. After you import data, run on-demand initial sync to Service Board, and then re-enable real-time sync. If real-time sync is enabled during bulk import of master data, the Salesforce platform event queue is flooded, resulting in hours of delay.
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To run on-demand sync:
1. To run on-demand sync for a single Initial Sync Action record, open the record, and then in the top right corner, click Options (
) > .
) > .2. To run on-demand sync for multiple records, navigate to the following URL:
https://<sb_instance_url>/run_sfdc_init_sync?init_sync_action_ids=<uuid>,<uuid>,<uuid>
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The <uuid> values represent the record IDs for the target Initial Sync Action records. You can specify multiple UUIDs separated by commas. Records are executed one by one based on the value in the Process Sequence field in the Initial Sync Action record.
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