Troubleshooting Custom Field Mapping Errors
At times, errors can be triggered by the custom field mapping format in the Job to WorkOrder Update template, which is different from that of the other templates.
To troubleshoot custom field mapping errors:
1. Open the Job to WorkOrder Update Template record and verify that the custom field mapping format is consistent with the following code sample:
{
"payload": {
"fields": {
"Repair_Return__c": "payload.fields.dev_repair_return",
"SVMX_Requested_Appointment_Date__c": "isoInverseDateFormat(payload.dev_requested_appointment_date)",
"SVMX_Customer_Commitment__c": "payload.fields.dev_customer_commitment"
}
}
}
2. In the relevant HTTP Notification Request record, verify that the added custom fields appear in the Observed Fields tab.
3. Check SFDC to see whether the field is calculated. If so, Service Board-to-Salesforce sync is not supported.
4. Open the custom field records and check that the field properties for the added custom fields are set properly on the Max side, for example:
◦ Editable should be selected.
◦ Calculated should be cleared.
5. Click each field label for information about how to properly set the options.
For more information: